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Black Diamond Spas Reviews

4.9 Rating 197 Reviews

98 %

of reviewers recommend Black Diamond Spas

Company Reviews

4.9

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Black Diamond Spas:

THE UK’S LEADING INDEPENDANT SUPPLIER OF LUXURY HOT TUBS, SPAS, SWIM SPAS AND SPA ACCESSORIES

Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

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Black Diamond Spas 5 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had the Monaco 2 installed, fantastic service by Black Diamond Spa's, professional service provided from the outset. Special mention to Jay and Clint who installed ours, we had a few issues with the access to my property but eventually got the tub into position in the end with a little help from a forklift. Once installed we given detailed instruction for pre use, filter maint, dosage etc etc. Would highly recommend if you are thinking of buying from Black Diamond Spa's”

Posted 1 year ago

“Having my spa these past few weeks has been fantastic, the whole process was easy. The fitters were hard working and very friendly and explained how to use everything very well. Any questions I had were answerd just by ringing the office direct . The chemicals and cleaning couldn't be more simple.”

Posted 1 year ago

“Excellent service everytime, from buying the hot tub 3 years ago to purchasing products to the annual services. Terry came to service our tub this afternoon and as always he is friendly, polite and a does a thorough job. I could not recommend these guys highly enough!”

Posted 1 year ago

“Very happy with black diamond informed all the way through and kept us up to date with all progress. The fitter jay and Clint did a sterling job off fitting on what must have been the second hottest day ever, they worked no stop and was very informative. Big thanks to Jake and his team… very happy customer 👍”

Posted 1 year ago

“We recently had our Spa installed by Jay and Clint and their service was excellent. They arrived on time and set up the spa perfectly. They made sure we knew exactly how to use and maintain it. They were excellent. We love our spa, its brilliant and was an excellent price. I would definitely recommend Black Diamond Spas.”

Posted 1 year ago

“What a wonderful team and a pleasure to deal with, the customer service is fantastic. We initially choose Black Diamond because they were fairly local and very competitive. Unfortunately due to delays with our builders it took 9 months instead of 2 from ordering the hot tub until we were ready for it to be delivered, but the team at Black Diamond never pressurised us. Jay and Clint delivered and installed the tub and were very professional, friendly and informative. We would definitely recommend this organisation and all staff.”

Posted 1 year ago

“Just had our Atlantis Hottub serviced by Terry from Black Diamond Spas and we could not be happier. Terry was very helpful, knowledgeable and did a fantastic job even cleaning up out hottub cover to make it look like new. Terry was held up in a traffic jam for 2 hours but kept us updated on his progress regularly. Can not fault Black Diamond Spas, great service.”

Posted 1 year ago

“Purchased chatsworth rattan furniture, very. M pressed with the product and the service, would recommend, thanks guys”

Posted 1 year ago

“Fantastic service and the delivery and installation was first class also!”

Posted 1 year ago

“Jay & Clint arrived on time & had our hot tub installed ready to fill quickly and efficiently. Jay very kindly let me video the instructions. For price, Politeness, & customer service it’s a well deserved 5stars.”

Posted 1 year ago

“The Florida is a terrific spa at a very competitive price. Friendly service from our first enquiry with all questions answered promptly and lots of useful advice for first time spa owners. Jay and Clint arrived early on the day of delivery and cheerfully set to getting the spa installed in record time. A great experience.”

Posted 1 year ago

“Truly fantastic service. Jake helped us over the phone to find the correct hot tub for our holiday cottage needs. It was in stock and fitted within the week by Jay and Clint who couldn't have been more helpful - we are up and running and delighted with the hot tub - many thanks to the whole team!”

Posted 1 year ago

“Had my Spa delivered by Jay and Clint, very helpful and gave really good instructions for a first time spa owner. I had to rearrange this delivery due to access issues but Jake was really helpful and customer service was great.”

Posted 1 year ago

“Jay and Clint installed our Monaco Spa today, communications were excellent with the guys keeping me updated with arrival time. Installation was professional and seamless with great instruction explanation of how to operate and maintain the spa. All aspects were covered, very professional service thanks Guys. A+”

Posted 1 year ago

“Jay & Clint were prompt, friendly and tidy. An hour later the tub (Madrid) was in place and set up. Instructions given, demonstrated and practiced. Only issue was existing location of our external 13 amp IP60 some 5 foot away from the tub which was problem due to the small lead provided. This should be highlighted in the pre installation documentation as we could have sorted it prior. Now having to wait until this is relocated before we can use it. Apart from this the service and communication has been first class. Can highly recommend.”

Posted 1 year ago

“One call was all I needed to do, Black Diamond coardinated the delivery with the crane people, Jay and Clint set up the tub at no time, all I needed to do is to fill it up. My son Noah sums it up: "I love the jets and i realy enjoy going in the hot tub thanks so much for selling this to us. from Noah Yitzhak"”

Posted 1 year ago

“We recently had the Florida hot tub delivered by Jay and Clint who were fab and very helpful - had to use their crane service which they organised for us. They went through everything with us before leaving us to enjoy the tub . We would definitely recommend black diamond spas”

Posted 1 year ago

“We had our hot tub installed today by Jay and Clint. Excellent and professional installation. Operation fully explained before they left. Tub just refilled as the rain started ! Would recommend for any prospective hot tub buyers.”

Posted 1 year ago

“We had our Valencia 2 Lounger hot tub delivered two weeks ago and the service was excellent from start to finish! We had to have it craned over the house which was all arranged for us meaning that all we had to do was be home on the day of delivery making it a breeze, the most stressful part was picking which hot tub we actually wanted! Jay and Clint installed it for us and were friendly and polite from start to finish and explained everything we needed to know. Would highly recommend!”

Posted 1 year ago

“Just had our Monico 2 lounger Hot Tub delivered and installed by Jay & Clint, a very professional set up. The guys explained the operation and controls on the hot tub and answered any questions.👍 The entire team were very helpful with Jake always helping out and keeping us informed during the entire process. They even arranged a crane lift over the house which went like clockwork. Would recommended to anyone wanting a great hot tub, they took care of the whole process, a stress free purchase. 👍👌 Many Thanks. Kevin”

Posted 1 year ago

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Black Diamond Spas is rated 4.9 based on 197 reviews