Black Diamond Spas Reviews

Name: Black Diamond Spas
Address: Unit 1, Stand Park, Chesterfield
Rating: 4.92

4.9 Rating 198 Reviews

98 %

of reviewers recommend Black Diamond Spas

Company Reviews

Metrics

Info

4.9

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Black Diamond Spas:

THE UK’S LEADING INDEPENDANT SUPPLIER OF LUXURY HOT TUBS, SPAS, SWIM SPAS AND SPA ACCESSORIES

Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

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Black Diamond Spas 5 star review on 10th March 2021

Andrew Sanders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on day I asked for. The 2 guys wer very helpful filled the hot tub and gave us advice on cleaning.”

Helpful Report

Posted 2 years ago

“Right from the start the customer service in the shop was very good. We ordered the Atlantic perfection me and my husband. It ended up being ready for delivery before we were ready for it. However this was not a problem and reassurance given that they would deliver when we were ready. On delivery day we received a phonecall early in the day giving an approximate delivery time and sure enough they arrived exactly on time. The two delivery guys were helpful, friendly, respectful and above all strong. They got the tub into place even managing to go up and onto a 3 foot raised area. The installation was quick and they tidied away all the packaging, although we did have to take this to recycling center ourselves. They gave us full instructions on how to use the controls and, filter system and how to use the chemicals. It was not long before our tub was up and running. We have now had our tub for 3 weeks and we couldn't be happier with it. I would definitely recommend black diamond spars especially the delivery guys, they were amazing.”

Helpful Report

Posted 2 years ago

“Had my spa delivered by Terry and Jordan today. From order placement Jake and his team have been very helpful, keeping me informed on manufacturing through to delivery. The guys delivering and installing were very efficient and knowledgeable, set up the hot tub with ease and explained very clearly and in detail how to operate and maintain. Excellent service all round, fantastic job guys so thank you!”

Helpful Report

Posted 2 years ago

“The drivers were lovely, very helpful and made the process extremely easy”

Helpful Report

Posted 2 years ago

“Today Grant & Jay delivered and installed my new tub, the weather was horrendous but they worked through it and were very helpful. The product is excellent and we are looking forward to trying it out. Grant & Jay were informative and helpful throughout the morning and I am confident that the hot tub will perform amazingly when fired up. Staff at the office have been helpful with the order under very difficult circumstances with the current supply chain issues, but we now have a superb hot tub at a great price and look forward to years of fun.”

Helpful Report

Posted 2 years ago

“Very happy with the service received. Very helpful staff when researching which model was right for us. Delivery and installation was brilliant. Grant and Brad explained everything very clearly about filling, emptying and chemicals act. Would highly recommend.”

Helpful Report

Posted 2 years ago

“We had the destiny spa hot tub delivered on Friday by Grant & Brad who aided the crane and made sure it all ran smoothly. They made sure we were 100% happy with the positioning etc before they left too. The hot tub is perfect, great price for the quality. We couldn’t be happier. Thanks black diamond”

Helpful Report

Posted 2 years ago

“We’ve had our hot tub for 3 weeks now . Absolutely fantastic from ordering to being delivered. We have been kept updated along the way prior to delivery . Jake has been brilliant . Really great value for what you get . Delivery was first rate by the 2 guys that brought it . And they talked us through it all. Didn’t feel rushed at all . Happy to answer lots of questions from me ! The hot tub itself is fabulous . Love it . Would highly recommend Black Diamond Spa’s . Enjoy”

Helpful Report

Posted 2 years ago

“Valencia 2 Had a few month wait but that was due to this crazy world we now have. As for the tub I absolutely love it the jets are placed perfectly Worth the wait and whenever I rung for updates the staff were honest and apologetic and delivery men on time and helpful”

Helpful Report

Posted 2 years ago

“We’ve had our Monaco 2 for almost 1 week and absolutely delighted with it. Jake has been fantastic to deal with and any issues resolved in a timely manner. Fantastic customer service from the team. The two guys who delivered it were brilliant and very helpful in guiding me how to set it up as I was undertaking the installation myself. So simple to set up. The advert for the hot tub doesn’t do it justice as in reality it’s so much better. Absolutely highly recommend Black Diamond SPA as the first place to go to!”

Helpful Report

Posted 2 years ago

“Had a few issues at first, but they are all resolved now. Very happy with tub, looks really nice and works as it should! Thank you :)”

Helpful Report

Posted 2 years ago

“Well what can I say , the guys where brilliant turned up when they said ,installed the tub no problem told us everything we needed to know and where very friendly . I am very happy with my hot tub . Would recommend this company from sales to installation, thank you .”

Helpful Report

Posted 2 years ago

“Brilliant service the two guys turned up on time and were really helpful with information and advice on hot tubs. They were polite and helped to quickly install the hot tub. I have been really pleased with the performance of the unit so far.”

Helpful Report

Posted 2 years ago

“Can’t fault the guys. Pretty quick turn around from start to finish. Chris and Jordan fitted it in no time despite having to negotiate access that was 10mm wider than the hot tub and went through everything I needed to know before they left”

Helpful Report

Posted 2 years ago

“wowwww guys what can i say i got my hot tub delivered this morning 25/09/2021 the guys were here for 8am as promised so the lads brad and grant were brilliant as soon as they got out the van they were great,my hot tub was going around the back up a entry,the guys took a measure of the entry and worked it out that the hot tub was to big to get to come threw that way so the lads were ringing round to get me a crane as they didnt want to leave with the hot tub on the van they tryed everythink possible to get a crane we got a crane in the end but was 2 hours away these guys waited till the crane come guided the crane over the house its like these guys have done it before haha then they got it in to the space were it was going and set it all up absoulety spot on the standards these lads set is a credit to black diamond spas nothing was a problem from going to the show room to saying thank you to brad and grant i would highly recommend black diamond spas to any one one again thank you james, jake, brad, and grant for a excellent service top guys 10 star service”

Helpful Report

Posted 2 years ago

“What can I say 5 star ⭐️ perfect customer service , thanks to Terry & Jordan , great guys, set up our hot tub & explained everything, gave us a few extra tips too .. exciting times ahead for our future with our long awaited hot tub .. we searched all over the internet for the best product & these guys came out tops .. thank you for everything, look no further if you need a hot tub !!”

Helpful Report

Posted 2 years ago

“Have had our new Atlantis Hot Tub for a week now and are very pleased with it, Black Diamond Spas were great to deal with from purchase to delivery. A big thanks to Jay who worked late to deliver, install and explain how the Hot Tub worked. Would recommend this company to anyone looking to purchase a Hot Tub”

Helpful Report

Posted 2 years ago

“After a long and frustrating wait for my Georgia hot tub to be delivered I am thrilled with the product itself . Easy and seamless installation by Jay and Alex and a slight problem with one of the speakers was rectified within a week and certainly didn’t distract from the hot tub experience. A really good value for money product . Thank you .”

Helpful Report

Posted 2 years ago

“Hot tub arrived on Friday, couldn't be happier with the one we chose. Arrived late afternoon, then the lads realised it was the wrong panel for our tub. Chris and Jordan travelled all the way back to Chesterfield and returned back to us to complete the set up in the same evening. Thank you so much Chris and Jordan for your great service and for going above and beyond. Well recommended.”

Helpful Report

Posted 2 years ago

“We are extremely happy with our tub and service from Black Diamond Spas. We went to see them at the showroom and they were helpful and knowledgeable, yet not pushy with sales. There was a delay with out tub (customs issues) but they helped us out to get what we wanted quicker. The delivery guys are just awesome! Jay and Alex were extremely amenable and friendly. We had a couple of small delays and hiccups which they dealt with in a calmly and friendly manner. Nothing was too much trouble. So far, the office and customer service has been really good. (Sometimes a little while to respond by e-Mail) but they have got back to us and been helpful. We’ve only had the tub a couple of weeks, but so far, we love it. Thanks!”

Helpful Report

Posted 2 years ago

Black Diamond Spas is rated 4.9 based on 198 reviews