Hi Catherine,
Thank you for your feedback! We’re glad to hear you enjoyed the electric boat. We're sorry to learn that you faced challenges with the picnic and reversing, as well as the issue with turning the gas on. Your insights are really helpful, and we’ll certainly look into these matters to improve the experience for future guests.
We hope to see you again!
Warm wishes,
Team Barnes Brinkcraft
“Ok experience overall. Initial handover less than great, received the phone call to say our boat was available at 16.21, we were in the boatyard within 5 minutes, but then repeatedly reminded that closing time was 17.00. It's not reasonable to expect guests to arrive at the boatyard, load a boat, do the paperwork, do the life jackets and do the on-the-water familiarisation in 34 minutes. Whilst appreciating that someone will be last boat out of the yard, handover is the starting point for a holiday, it gives a first impression, and i think a customer reasonably deserves an hour to complete the process.”
Thank you for your feedback. You make a very fair point – the handover is the true start of your holiday, and it should never feel rushed. We’re sorry that your experience was compressed into such a short timeframe; that’s not how we want guests to begin their time on the water. While there will always be a “last boat out,” you’re absolutely right that it’s important we allow proper time for loading, paperwork, safety checks, and the all-important familiarisation run. We’ll be reviewing our processes to ensure future handovers feel more relaxed and welcoming. We do appreciate you sharing this, as it helps us improve.
