Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, United Kingdom
Rating: 4.94

4.9 Rating 809 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

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4.9

Based on 809 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Balkans and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics (Scandinavia incl. Finland, Iceland and Greenland), the Baltic States, Poland, Slovakia, Balkans and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

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Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road,
Richmond
United Kingdom
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 18th December 2025

Daniel M

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 8th December 2025

Andrew B

624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We travelled as a family of four, with an 11 year old daughter and 9 year old son, to Reykjavik this February. We took a 5 day break and were based at Foss Hotel Reykjavik throughout. Our arrival in Iceland boded well, the airport is clean, modern and spacious. We followed the directions provided to find the transfer coach to the hotel. The company is Grayline but it is not immediately obvious which coach to take, we just needed to approach and enquire. We were dropped off right outside Foss Hotel Reykjavik. The hotel is the largest in the city but does not feel overwhelming busy. Even at breakfast time when you are most aware of the volume of people the buffet and various drinks dispensing stations were always easily accessible, so everything runs smoothly. We had a family room and, as apparently these are only on the second floor, unfortunately we had no view of the harbour. Also conference rooms are above, so late at night, around 11pm, and early in the morning I could hear tables and chairs being moved around as the room was reconfigured. The noise is not terrible, and in fact I think I was the only one of our family to be aware of it. We had dinner in the hotel one night, this is again buffet style, but the chef does also cook fresh dishes while you watch, I had some delicious cod. The meat also also very good. We, and particularly my son, were delighted to meet the chef, a genuine Iceland strong man! The buffet is very plentiful and varied to cater for all nationalities. We also ate in the bar restaurant below reception one night and the food was delicious. Another real highlight of the hotel were the fabulous lighting fixtures, obviously a lot of thought and expense had gone into selecting these. Reykjavik itself is a lovely city to easily explore on foot, the centre itself is very small and charming. We also enjoyed the Volcano House and Icelandic fish and chips at the end of the harbour. Nearby to this was the wonderful Harpa building which is an architectural wonder and we revisited it at least 4 times during our short stay! Turning to the tours which we took during our stay, I would say that the pick up point is in fact just outside the hotel, at a bus stop only around 30 metres away (bus stop 12), and not as directed on the instructions provided with our documents (I think that was around 3 minutes away and may have been bus stop 4). Once we had realised that all pick ups were very smooth. Usually you are picked up at the hotel, taken to the central bus depot and transferred from there to a larger, comfortable coach for the day tour. We took the Golden Circle tour, all the stops that day were well managed and though we would have liked more time at each obviously there is lots to pack in on the day so I understand the time constraints. The only disappointment that day, mainly for the children, was that there was no stop at the Icelandic Horse Park which had been mentioned on the website for this tour. We then took the Northern Lights tour in the evening, after dinner, we were taken to a seaside stop, right by a lighthouse, possibly surprising, given the light given out, there was a cafe which stayed open right up until the departure of coaches at around 11.45. We did not see the lights, but certainly had not been expecting to in any case. The next day’s tour was the South Coast and Waterfalls, there was a lot to see during this tour but we were very disappointed by the very short amount of time given to see Skogafoss waterfall, this is truly spectacular and 25 minutes was way to short to experience it fully. On the way we had a terribly long ‘comfort’ break at a shop and toilets at which a large amount of other coaches had also stopped. The large shop was solid with people queuing for the toilets. An alternative stop would have been far better. It would have helped if the toilets on the various coaches had been in service, they never were. The time given at stops during the remainder of the day was fine however. On our final day we went to the Blue Lagoon, although it does appear in the changing rooms that it may be worryingly busy in the water, in fact it isn’t. The size of the pools is surprisingly large, with many areas to explore and it is easy to find tranquility to fully enjoy the experience. We spent 4 hours in the water and enjoyed the bar and complementary face mask! The children particularly loved this part of the holiday and it is quite magical. It is very easy to take a bus back to Reykjavik whenever you feel like leaving, they are regular and not busy. To conclude, we had an amazing holiday, seeing one geological marvel after another, the people were very friendly and had a dry humour and easy manner. We would definitely like to go back to Iceland and will be using Baltic Travel again for this and the next trip we plan, to Norway.”

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Posted 6 years ago

“Really enjoyed our recent trip to Iceland, the hotel was lovely and standard of service was very good. All the trips we took through Baltic Travel were of a high standard, got to see quite a bit of what Iceland has to offer, just a shame we didn’t get to see the northern lights, unfortunately it was a very cloudy day and evening, and it was snowing. So we will definitely be making a trip back to this beautiful country in the future. Maybe offer the northern lights tour for 2 nights rather than just one, then at least you have a better chance of seeing them! M.Watts”

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Posted 7 years ago

“Hi I would just like to thank Daina at Baltic travel company for another excellent city break this time to Stockholm. The booking experience was again excellent with flights hotel & train tickets all booked by Daina & always with good communication via e.mail & phone . Looking forward to traveling with Baltic travel company again.”

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Posted 7 years ago

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Posted 7 years ago

“I received great help from Daina. She responded immediately to all my queries. Erna too was great when Daina was away.”

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Posted 7 years ago

Thanks for your review. Daina is pretty special and it is always good when our clients agree. Thanks again David Owen Chair Baltic Travel Company 07976 723276 davidgwynnowen@baltictravelcompany.com

Posted 7 years ago

“My family and i have just returned from a short trip to Moscow, which was organised by Julija at Baltic Travel. It was a fabulous trip & everything organised by Baltic Travel was perfect. Baltic travel tailored the entire trip to our needs regarding airport preferences, transfers, booking day excursions & ballet tickets. Right from the start Julija advised us & guided us through the visa application process & answered all the many questions which we had, promptly & efficiently. Would highly recommend Baltic Travel to others.”

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Posted 7 years ago

Dear Melissa, Many thanks for your review. How wonderful that you had 'a fabulous trip'. All our people work hard to ensure that a client's individual preferences are satisfied and it is heartening to hear when they succeed. Thanks again David Owen Chair Baltic Travel Company 07976 723276 davidgwynnowen@baltictravelcompany.com

Posted 7 years ago

“The Fosshotel Raudara was great, the staff were lovely. Grayline busses were fantastic. The shuttle busses are a really good idea and the coaches were clean and kept at a nice temperature, not too hot but not too cold. The guides were informative and each one told different local stories depending on the trips taken. I would also like to Mike and Daina for all the help before I went away, from checking regarding the use of cash in Iceland to emailing me my tickets and boarding passes. I loved it so much that I will be making a return visit but this time with a better camera to photograph the Northern lights. I have already recommended your company to a couple of people and would not hesitate to recommend it to everyone else. Thank you again for an amazing trip.”

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Posted 7 years ago

What a great review - many thanks. Good that Michael and Daina were able to help and you probably also benefitted from Erna's in-depth knowledge of her native country. We look forward to helping you on your next trip and remember to take advantage of your loyalty discount. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“• The standard of accommodation was good – particularly in Riga. • We enjoyed the New Year’s Eve Gala night • The city walking tours were very good and the local guides in each city were outstanding and passionate about their cities.”

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Posted 8 years ago

“Very fast correspondence.”

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Posted 8 years ago

“I loved working with Lena to find me the perfect trip. Sadly I didn't see the northern lights whilst i was in Norway but i still had an amazing time! Would recommend Tromsø , Norway for anyone who wants to have an arctic adventure.”

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Posted 8 years ago

“Good communication and holiday. The hotel is very good and in an excellent location for sightseeing and pick up points for tours. I think it is useful to keep the northern lights chase at day 2 due to the unpredictability of the weather, you may have to reschedule the next day (I was unlucky and there was a storm on day 3 when I had a day and evening tour booked, both were cancelled). It is definitely necessary to keep an evening/day free later in the trip for rescheduled events. In hindsight, I would have booked a northern lights chase day 2 and 3. Or extended the trip to one more day, because on day 1, I got to my hotel at 9pm and couldn't schedule any evening events that day. Other than that, it was a very good trip.”

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Posted 8 years ago

“Finland was everything we expected, beautiful Autumn colours, friendly people,easy driving and great hotels”

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Posted 8 years ago

“Friendly willing service but careless at times with booking errors, wrong information, incorrect itineraries and general lack of attention to detail. We had to check dates, timings and bookings on almost every communication to iron out errors.”

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Posted 8 years ago

Dear Anonymous, It is difficult to respond without knowing the details of your booking, but we apologise if you found our service to be anything less than perfect. If you email me your concerns, I promise to investigate and respond. Yours faithfully David Owen Chair Baltic Travel Company davidgwynnowen@baltictravelcompany.com

Posted 8 years ago

“Everything was booked for us in a timely manner, and all arrangements ran smoothly.”

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Posted 8 years ago

“I loved the whole experience.”

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Posted 8 years ago

“Detailed arrangements for independent travel. All accommodation, flights, ferries and airport transfers included and suggestions as to what to do while away as well as moving around the countries we were visiting”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 4 star review on 9th July 2017

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Posted 8 years ago

“The trip was amazing, we saw the northern lights and so much more. The guide was knowledgeable and helpful. Only one improvement point the first hotel was closed and it was directed to stay in the hotel next door, but we didn't know this until we got there.”

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Posted 9 years ago

“Great personal service from Lena”

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Posted 9 years ago

“Booking was easy, and Inga was informative and helpful throughout. Documentation arrived when expected. We were able to add whale-watching to our tour with no difficulty. We had a wonderful time. The tour itself was generally well-paced and really informative. Our courier, Vally, was very knowledgeable and good at conveying her love of Iceland. We loved her singing Icelandic songs to us! The places we visited were varied and very, very beautiful. I'm interested in History, so I was glad to hear about key events and how the volcanic activity over the centuries has shaped the Icelandic way of life. Overall the hotels were excellent and so was the food.”

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Posted 9 years ago

“I was extremely grateful to Daina who helped us when I was rushed to hospital at Heathrow immediately prior to boarding to Norway. she enabled us to catch a plane next morning and so not to lose our holiday The arrangements all turned out to be fine with actual voyage excellent”

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Posted 9 years ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 809 reviews