ballandrollerstore.com Reviews - Read 212 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone

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ballandrollerstore.com 4 star review on 2nd July 2020

Howard

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I know that I could have paid extra for faster service, my order rollers arrived within the planned time expected by you, but not by me! When I received confirmation of my order on Friday 26th June at 5:20pm I hoped that you would despatch Friday eve or Sat morning, but you subsequently told me that you despatched form stores on Saturday but did not ship until Monday, so my 2nd class Royal Mail delivery arrived on Thursday 2nd July morning, within your planned time, but later than I had hoped. Are you able to advise me as to whether the rollers were Case Hardened or Though hardened please?”

Hi John, Sorry to hear about your shipping issues, as we are doing our best to work at the highest standard possible, and we are working cooperatively with the delivery services even though they are facing some delays due to the COVID-19 situation, and we as a company have taken every step possible to ensure the quality of our goods and services are not effected, and your patience at this time is greatly appreciated, In regards to your roller query, all of our rollers are through hardened in AISI 52100 chrome steel. Any other issues please contact our sales team to resolve any problems you may have.

“I required some 1.5 mm dia x 11.8 mm long loose needle rollers to replace missing items from a Toyota Hi Lux propshaft spigot bearing. Ball and roller store had exactly the items I needed and delivered a sealed pack of 50 items very promptly. Nice easy site to navigate. I would use this supplier again without hesitation. Photo shows needles installed with grease. Job now successfully completed👍”

“Helpful company parts arrived in good time and the price was good”

“Service was good. The mistake was my fault. Very satisfied.Thank you.”

“Very good service & price”

“I'm impressed by your service but would have preferred a less costly transport method even if it takes much longer.”

“Customer service is good
Quick response to my questions when asked.

Would order again no problems”

“Clear website”

“Ordered the wrong size. The person who answered my phone call was polite and helpful and the exchange was seamless.”

“Product is what I expected. Delivery and packaging very good.”

ballandrollerstore.com is rated 4.89 based on 212 reviews