Baby and Child Store Reviews

Name: Baby and Child Store
Rating: 4.85

4.9 Rating 716 Reviews

97 %

of reviewers recommend Baby and Child Store

Company Reviews

Metrics

Info

4.9

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Baby and Child Store:

Our aim is to provide you with a comprehensive range of baby and child products from the industry’s leading brands at fantastic prices!

Visit Website

Phone:

0208 295 6444

Email:

customerservices@babyandchildstore.com

Write Your review

Tell us how Baby and Child Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Baby and Child Store 5 star review on 24th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication whatsoever and terrible customer service!!! I have ordered a mutsy footmuff on the 17th October which had a 5-10 working day shipping period. When I did not hear anything after this time passed I phoned up on the 1st November and the gentleman on the phone apologized, told me there was a delay with the shipping and assured me they I would recieve it by beginning of the coming week. I was also supposed to receieve an email when the item would be dispatched. When that did not happen I called again on the 5th and this time a lady informed me on the phone that they were expecting the item by end of this month and I would receive it at the beginning of December. When asked why? She said because the only footmuff they had was faulty and they had to return it and the mutsy store are not able to send it sooner. Why was not I informed about all if this? I do not know... what I do not is that I have waisted all this time and by the end of it I still do not have what I ordered and oh and my baby is cold!!!! I understand things happen but you should really work on the better communication....”

Helpful Report

Thank you for reaching out to us and we are sorry to see that you feel disappointed with the experience. We can see that the item was shown for delivery in 5-10 working days which is clearly shown for all Mutsy items, we can also see that you contacted us before this period and we explained this to you. We can also see that we have contacted you to explain that it was then going to take longer than expected and you opted for a refund. We are sorry that we were unable to provide this item within the time frame but we can see that we have kept you informed at all times. Unfortunately sometimes emails do go into customers spam folders.

“Top service”

Helpful Report

“Great service Fast delivery Pram looks fab and baby looks comfortable,would definitely recommend you and buy from you again.”

Helpful Report

“Very speedy delivery, really pleased with my purchase!”

Helpful Report

“Happy days couldn’t fault”

Helpful Report

“Fabulous service great prices”

Helpful Report

“Kidkraft Pirates Cove Play Set, havent opened yet as for Christmas but it came on time”

Helpful Report

“Quick delivery great prices”

Helpful Report

“Shopped here a few times always great service”

Helpful Report

“Really good value for many and good service”

Helpful Report

“Staff at customer services were very helpful. Will be buying again”

Helpful Report

“Excellent service and fast delivery!”

Helpful Report

“The products were of such high quality I am so happy! Will be recommending to all my friends and family!”

Helpful Report

“Great variety of products on this site. Brought everything I needed for my little boy!”

Helpful Report

“delayed delivery due to the courier vehicle breaking down but we were kept informed by babyandchildstore and I guess these things happen, everything else was fine”

Helpful Report

“great store for kidkraft items great value and arrived within 3 days”

Helpful Report

“A1 service”

Helpful Report

“Really love my Ickle Bubba Stomp V4 great value and stylish”

Helpful Report

“Excellent service”

Helpful Report

“Ordered a kidkraft dollhouse and it came with one of the pieces missing. Rang babyandchildstore up and the lady ordered the replacement part for me and it arrived a few days later. Fantastic!”

Helpful Report

Baby and Child Store is rated 4.9 based on 716 reviews