Atlas Records Reviews

Name: Atlas Records
Address: Unit P2, Creech Paper Mill, Taunton, Creech Saint Michael
Rating: 4.91

4.9 Rating 815 Reviews

98 %

of reviewers recommend Atlas Records

Company Reviews

Metrics

Info

4.9

Based on 815 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Atlas Records:

Second hand records you can trust.

We are a leading UK online record store with over 15,000 7", 12" and LP vinyl records in stock.

- Free UK delivery
- Free returns
- Every record play tested
- Every record photographed

Visit Website

Phone:

1823978182

Email:

contact@atlasrecords.co.uk

Location:

Unit P2, Creech Paper Mill, Taunton
Creech Saint Michael
TA3 5PX

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Atlas Records 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Record labelled as being in very good condition but arrived quite scratched.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your recent order. I am sorry to hear that you were unhappy with its condition. I have just sent you an email with instructions on how this record can be returned to us, free of charge. We can then issue a full refund for the order once it has been received back. Do feel free to get in touch with us if there is anything further we can help with in the meantime. Tom

Posted 1 week ago

“I am happy about David Bowie's album but unfortunately, the second album - Chris Isaak is not broken.”

Helpful Report

Posted 5 months ago

We were so sorry to hear that one of your records arrived damaged. We use the strongest mailers on the market, but they're not impenetrable and unfortunately, records can very occasionally be damaged during postage. I can confirm that we sent over a returns label so that you could return the record for free, for a full refund as soon as it came back to us. - Holly

Posted 2 months ago

“Sadly the LP I bought the Eagles Hotel California clearly hadn’t been checked the main song hotel California and it’s three other tracks have major jumping making the look very disturbed and a great disappointing. If someone at Atlas had taking the time to listen to this it would not have be dispatched”

Helpful Report

Posted 7 months ago

We're so sorry again that there was an issue with this album. After organising a free return for a full refund, we can confirm that the record has arrived back to us safely. After a thorough play test we did find it to still be consistent with its previously assigned Excellent grading, with no jumps or skips, almost no background noise and only a handful of hairline scratches visible under a bright light. However, it is possible that this record didn't cooperate well with your record player set-up for some reason, and for that, we can only apologise. Just to confirm, we do play test a sample of every single record that you'll find on our site, alongside two stages of visual inspection. We're always here to help if there are ever any issues with your purchases from us - don't hesitate to get in touch.

Posted 6 months ago

“missing ordered item”

Helpful Report

Posted 1 year ago

Hi Deyan, I am so sorry again that your order arrived incomplete. I have looked into your order details and it shows that the two records that you purchased were scanned into the package when it was dispatched - so it is very strange that you have only received one. This is something that we have not seen happen before and I can only apologise. We are looking into how this could have happened so that we can prevent it from happening again. Nevertheless, we have since tried to source a replacement record to send you. However, as we did not have one, we issued a full refund for the missing record instead which you should have received confirmation of a couple of days ago. If there is anything else we can do, please just let us know. Kind regards, Tom

Posted 1 year ago

“LP cover (graded VG) was in reasonable to good condition considering its construction. The LP itself (graded VG+) was disappointing. There were marks on A1 and B1 which may have been acceptable had the whole disc not suffered from surface noise. Some places worse than others but the whole listening experience was not good. I tried cleaning the disc on a Pro-Ject PC-E vacuum cleaner but it has not improved matters. A shame.”

Helpful Report

Posted 1 year ago

Hi Martin, we're so sorry to hear that you were disappointed with your order. Unfortunately, we don't have any replacements for this LP but we issued a full refund as soon as we were notified of the problem, with no need to return the record to us. We work exceptionally hard to ensure that every single record that leaves us does so in the same condition as we described, but we can make mistakes and we can only apologise when this does happen and work hard to rectify the mistake. Please do always get in touch regarding any problems with your order so that we can work to resolve it for you. We offer free returns on all of our products, for any reason. If there is anything else we can do, please just let us know. Kind regards, Holly

Posted 1 year ago

“One of the 7" singles I purchased was unplayable. Patio Banton & Ranking Roger Bubbling Hot / Tosh. Both sides.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Unfortunately, we don't have any replacements for this record but we issued a full refund as soon as we were notified of the problem (via this review), with no need to return the record to us. We work exceptionally hard to ensure that every single record that leaves us does so in the same condition as we described, but we can make mistakes and we can only apologise when this does happen and work hard to rectify the mistake. Please do always get in touch regarding any issues with your order so that we can work to resolve it for you. We offer free returns on all of our products, for any reason. If there is anything else we can do, please just let us know. Kind regards, Holly

Posted 1 year ago

“7 inch record sleeves were fine but 12 inch record sleeves had marks and were 1 sleeve short..have brought these products through Amazon/ebay before and very satisfied but not on this occasion with purchasing direct.”

Helpful Report

Posted 2 years ago

Thank you for the feedback, we're very sorry to hear this! We've sent you an email directly to hopefully resolve this and have dispatched another entire set of the 12" record sleeves out to you today, on us.

Posted 2 years ago

“Whereas the vinyl covers I bought were all fine, some of the records I bought were not as described, and did not play as indicated, and some were scratched and jumped on playing.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I'm very sorry to hear that you found there to be an issue with some of the records you purchased. This isn't the service we expect of ourselves and I've reached out directly to you to try and put this right, which I look forward to doing. Chris

Posted 3 years ago

Atlas Records is rated 4.9 based on 815 reviews