Atlas Records Reviews

Name: Atlas Records
Address: Unit J, Creech Paper Mill, Taunton, Taunton, Somerset
Rating: 4.91

4.9 Rating 2,161 Reviews

98 %

of reviewers recommend Atlas Records

4.9

Based on 2,161 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Atlas Records:

Second hand records you can trust.

We are a leading UK online record store with over 15,000 7", 12" and LP vinyl records in stock.

- Free UK delivery
- Free returns
- Every record play tested
- Every record photographed

Visit Website

Phone:

1823428496

Email:

contact@atlasrecords.co.uk

Location:

Unit J, Creech Paper Mill, Taunton,
Taunton
Somerset
TA3 5PX

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Atlas Records 5 star review on 2nd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not so happy record was damaged in meaning scratched hopefully to get a time to call you back and get in touch with regards Alan”

Helpful Report

Posted 1 month ago

We're sorry to hear that you were unhappy with your order. We work exceptionally hard to ensure that every single record that leaves us does so in the same condition as we described, but we can make mistakes. I can only apologise when this does happen and work hard to rectify the mistake. My colleague has contacted you directly via email to organise a free return for a full refund. Once the record is back with us, we'll also be able to review the condition and feed any issues back to the processing/grading team.

Posted 1 month ago

“The packaging was superb, delivery superb, the album cover was of an expected quality. I only attempted to play 1 track which jumped so much (about 10 times) I gave up trying, This was my first and only purchase of an album from atlas, so disappointed.”

Helpful Report

Posted 2 months ago

We are so sorry to hear that there is an issue with the record you ordered. My colleague has reached out to you directly to organise a free return for a full refund, and we look forward to getting this resolved for you. Holly

Posted 2 months ago

“In my opinion, poor quality of a VG+ vinyl album, the item was delivered on time and nicely packaged, it has been returned and awaiting response, I’m sure this will be resolved quickly but not a good first purchase from this company..”

Helpful Report

Posted 3 months ago

“For the price that I paid for a number of vinyl items, the quality did not meet the description stated on the website. One record thatI paid £45 for has a scratch through one of the tracks which causes it to skip. Unfortunately I will not be using Atlas Records in the future.”

Helpful Report

Posted 6 months ago

We were sorry to hear via this review that one of the records you ordered has an issue. My colleague has emailed you directly to offer a free return for either a replacement record or a full refund. Please do let us know how you would like to proceed. We look forward to resolving this for you and I can only apologise again for the issue with your order. - Holly

Posted 6 months ago

“I ordered LP's, but i had to send two of them back. i followed the instructions given and was told via email that they had fourreplacements, and would send them after receiving my returns. I was told i would receive an email informing me when my replacements were sent out to me. Five days after receiving my returns i have still not had any email regarding my two LP's.”

Helpful Report

Posted 7 months ago

Good afternoon, I’m very sorry to hear that you’re unhappy with your experience returning your records to us. As we originally discussed, the records were dispatched when we received your return (and are due to be delivered tomorrow) but we failed to send the email confirming that they had been dispatched, and I’m very sorry about that – I can completely understand your review given you were left in the dark! We’ve made sure that this won’t happen again, and in the meantime, I hope that you are happy with the replacements once they arrive with you. Please do let us know if there is anything else we can help with. - Holly

Posted 7 months ago

“Record labelled as being in very good condition but arrived quite scratched.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent order. I am sorry to hear that you were unhappy with its condition. I have just sent you an email with instructions on how this record can be returned to us, free of charge. We can then issue a full refund for the order once it has been received back. Do feel free to get in touch with us if there is anything further we can help with in the meantime. Tom

Posted 1 year ago

“I am happy about David Bowie's album but unfortunately, the second album - Chris Isaak is not broken.”

Helpful Report

Posted 1 year ago

We were so sorry to hear that one of your records arrived damaged. We use the strongest mailers on the market, but they're not impenetrable and unfortunately, records can very occasionally be damaged during postage. I can confirm that we sent over a returns label so that you could return the record for free, for a full refund as soon as it came back to us. - Holly

Posted 1 year ago

“Sadly the LP I bought the Eagles Hotel California clearly hadn’t been checked the main song hotel California and it’s three other tracks have major jumping making the look very disturbed and a great disappointing. If someone at Atlas had taking the time to listen to this it would not have be dispatched”

Helpful Report

Posted 1 year ago

We're so sorry again that there was an issue with this album. After organising a free return for a full refund, we can confirm that the record has arrived back to us safely. After a thorough play test we did find it to still be consistent with its previously assigned Excellent grading, with no jumps or skips, almost no background noise and only a handful of hairline scratches visible under a bright light. However, it is possible that this record didn't cooperate well with your record player set-up for some reason, and for that, we can only apologise. Just to confirm, we do play test a sample of every single record that you'll find on our site, alongside two stages of visual inspection. We're always here to help if there are ever any issues with your purchases from us - don't hesitate to get in touch.

Posted 1 year ago

“missing ordered item”

Helpful Report

Posted 2 years ago

Hi Deyan, I am so sorry again that your order arrived incomplete. I have looked into your order details and it shows that the two records that you purchased were scanned into the package when it was dispatched - so it is very strange that you have only received one. This is something that we have not seen happen before and I can only apologise. We are looking into how this could have happened so that we can prevent it from happening again. Nevertheless, we have since tried to source a replacement record to send you. However, as we did not have one, we issued a full refund for the missing record instead which you should have received confirmation of a couple of days ago. If there is anything else we can do, please just let us know. Kind regards, Tom

Posted 2 years ago

“LP cover (graded VG) was in reasonable to good condition considering its construction. The LP itself (graded VG+) was disappointing. There were marks on A1 and B1 which may have been acceptable had the whole disc not suffered from surface noise. Some places worse than others but the whole listening experience was not good. I tried cleaning the disc on a Pro-Ject PC-E vacuum cleaner but it has not improved matters. A shame.”

Helpful Report

Posted 2 years ago

Hi Martin, we're so sorry to hear that you were disappointed with your order. Unfortunately, we don't have any replacements for this LP but we issued a full refund as soon as we were notified of the problem, with no need to return the record to us. We work exceptionally hard to ensure that every single record that leaves us does so in the same condition as we described, but we can make mistakes and we can only apologise when this does happen and work hard to rectify the mistake. Please do always get in touch regarding any problems with your order so that we can work to resolve it for you. We offer free returns on all of our products, for any reason. If there is anything else we can do, please just let us know. Kind regards, Holly

Posted 2 years ago

“One of the 7" singles I purchased was unplayable. Patio Banton & Ranking Roger Bubbling Hot / Tosh. Both sides.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Unfortunately, we don't have any replacements for this record but we issued a full refund as soon as we were notified of the problem (via this review), with no need to return the record to us. We work exceptionally hard to ensure that every single record that leaves us does so in the same condition as we described, but we can make mistakes and we can only apologise when this does happen and work hard to rectify the mistake. Please do always get in touch regarding any issues with your order so that we can work to resolve it for you. We offer free returns on all of our products, for any reason. If there is anything else we can do, please just let us know. Kind regards, Holly

Posted 2 years ago

“7 inch record sleeves were fine but 12 inch record sleeves had marks and were 1 sleeve short..have brought these products through Amazon/ebay before and very satisfied but not on this occasion with purchasing direct.”

Helpful Report

Posted 4 years ago

Thank you for the feedback, we're very sorry to hear this! We've sent you an email directly to hopefully resolve this and have dispatched another entire set of the 12" record sleeves out to you today, on us.

Posted 4 years ago

“Whereas the vinyl covers I bought were all fine, some of the records I bought were not as described, and did not play as indicated, and some were scratched and jumped on playing.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. I'm very sorry to hear that you found there to be an issue with some of the records you purchased. This isn't the service we expect of ourselves and I've reached out directly to you to try and put this right, which I look forward to doing. Chris

Posted 4 years ago

Atlas Records is rated 4.9 based on 2,161 reviews