Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.03

4.0 Rating 587 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive my item yet”

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Posted 11 years ago

Daniel, I have spoken with our Oldbury Depot and can confirm that we attempted to deliver your item on Monday 28th July, as arranged. Unfortunately no one was at the address to accept the delivery and despite our efforts to contact you on the day the item was returned to the supplier as per our Delivery Policy. This information can be found within our Delivery/Collection Policy section of our website. We feel this 1 star review is very harsh given that we had arranged and confirmed a delivery date with you but no one was available to accept the delivery.

Posted 11 years ago

“Was very happy with the excellent service and the door. Many thanks.”

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Posted 11 years ago

James, Thank you for your 5 STAR review. We're glad you like the door, we look forward to doing business with you again in the future.

Posted 11 years ago

“The product was good, price was right, arrangement for collection service was informed and efficient, will definitely use them again.”

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Posted 11 years ago

Jimi, Thank you for your 5 STAR review. We look forward to doing business with you again in future.

Posted 11 years ago

“Website easy to use. Order process good. Delivery when promised. Excellent service.”

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Posted 11 years ago

Martin, Thank you for your 5 STAR review. We look forward to doing business with you again in future.

Posted 11 years ago

“The items were listed as in stock. In fact they were out of stock. However, Arnold Laver dealt with it very quickly and my order will arrive within a couple of days of the specified time.”

Helpful Report

Posted 11 years ago

Robert, Thank you for your 3 STAR review. The items you ordered were in-stock within the Arnold Laver Group but out-of-stock at your nearest depot, to fulfil your order the items were transferred from another depot. This process takes on average an additional 3 working days but may on occasions take longer and this information appears within the FAQ's section of our website. We hope you can appreciate that it is impossible to have every product in stock at every depot and that transfers from depots or suppliers are inevitable from time to time. We look forward to doing business with you again in future.

Posted 11 years ago

“Made my order via website which was effortless. The calculator for working out decking panels required was very handy. Communication from the office staff was also good. However, service was let down by the delivery driver who had a poor atitude and was rude and unhelpful toward my pregnant wife.”

Helpful Report

Posted 11 years ago

Kevin, Thank you for your 3 STAR review. I am pleased to hear you found the order process easy and that our Decking Calculator was of some use. I would like to apologise for any offence caused by our delivery representative. I have passed on your comments to our Rainham Depot Manager and ask him to investigate the matter further.

Posted 11 years ago

“Shocking! I had to chase my order to start even though I was told via email that I would be contacted within 1 to 2 days. I was told that the delivery might be Friday or the Tuesday?? Explained that I had to work and needed to know a date, very vague and said that he would phone me. He did phone me but said the supplier had not received his request so order would be later!! I was told that as soon as order was in that he would phone me to arrange delivery. Friday I got a call from the driver to say that he was waiting outside my house?? Luckily I was only 10 minutes away. Terrible customer services, felt sorry for the driver as it was not his fault.”

Helpful Report

Posted 11 years ago

Gina, Thank you for your feedback. We have spoken with our Rainham Depot and are reviewing our order and delivery procedures to ensure that errors like this do not happen in the future. We apologise for any inconvenience caused but thank you for your feedback.

Posted 11 years ago

“The order arrived with a box of screws missing, had to go back to depot myself for replacement. Joists size was incorrect, paid and invoiced for 47mm x 100mm but got 47mm x 75mm on pick note and delivery. Contacted Laver for refund for difference in price, had a call saying they were looking into it, heard nothing since. On the positive side, the decking looks great.”

Helpful Report

Posted 11 years ago

John, Thank you for your feedback. Apologies for any inconvenience caused, we are reviewing our order and delivery procedures to ensure that errors like this do not happen in the future. We are glad you like the decking! :-)

Posted 11 years ago

“Not sure who I spoke to on the phone but she was brilliant (Wycombe office). Called me, took my order, sorted everything and then remembered me when I called and added more to it later. Customer service is a big deal - Whoever she is, Laver need to keep her.”

Helpful Report

Posted 11 years ago

Matthew, Thank you for your 5 STAR review, we have passed your compliments onto our Reading depot personnel. We look forward to doing business with you again in the future.

Posted 11 years ago

“Good item. Price good too. Took a while to arrive, out of stock despite this not being mentioned on the website. Had to ring up to chase delivery.”

Helpful Report

Posted 11 years ago

Hi Chris, We are delighted to hear that you like our products and our prices. We apologise for the delay you suffered in receiving your order, this was due to the product you ordered being "out of stock" at your local depot. To fulfil your order stock was transferred from another depot. This process takes on average an additional 3 working days but may on occasions take longer, this information appears within the FAQ's section of our website. We hope you can appreciate that it is impossible to have every product in stock at every depot and that transfers from depots or suppliers is inevitable from time to time. Our Sales Team should have contacted you regarding the delay in the order, although on this occasion it appears that they have failed to do so. We are reviewing our order procedures to ensure this oversight does not happen in the future. Thank you for your 4 STAR review, we look forward to doing business with you again in future.

Posted 11 years ago

“Delivered when told,& down a difficult cul de sac. Also the phone number of the delivery depot provided,top services.”

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Posted 11 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 11 years ago

“I was telephoned and arrangements were made for the delivery, note goods already paid for, for Friday 30th May 2014, I waited in all day and made sure the road either side of my house was kept clear of cars with the help of my neighbours. Waited all day and no delivery or telephone call to warn me or explain. I phoned the Manchester office and spoke to Jackie, who was very efficient, and she called me back to re-arrange a delivery for next week. However, there was no explanation of why the delivery was not made. It appears it was loaded on the vehicle but the driver returned without making the drop, and there are no checks or stops in place to record this and it can happen without any contact to the customer. So when I was phoned to make other delivery arrangements I said I could not be home on Monday but Tuesday was fine, we agreed Tuesday. Yes you have gussed it, on Monday I was phoned on my mobile to ask why I wa not home to take the delivery. I reminded Jackie thatw e had made arrangement for Tuesday and she agreed but had only just remembered!!! How rubbish are you? I was assured thenext delivery will take place but obviously dealing with such an unprofessional company I will not believe it until it happens.”

Helpful Report

Posted 11 years ago

Mr Collett, We are very sorry to hear about the issues you suffered in regards to delivery of your order. Due to an administration error your order was not loaded onto our delivery vehicle as arranged, our delivery procedures would have highlighted this error if you were not to bring it to our attention. We are glad to hear Jackie was able to deal with the situation efficiently and it is our understanding that delivery has now been fulfilled. We apologise for any inconvenience caused.

Posted 11 years ago

“Waited in all day for a delivery that didn't arrive. When I rang at 17.15 to see where it was - I was told that it wouldn't be delivered until the following day. They said someone should have let you know ! They didn't. When the wood finally arrived late the following day the driver was expected to off-load 84 planks by hand in the pouring rain. If I hadn't given him a hand it would have taken a very long time. Some of the wood was either warped or split.”

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Posted 11 years ago

“Price and quality fine. But had to ring to see if my order was ready as they never rang me within 2 days as advertised .”

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Posted 11 years ago

Barry, Thank you for your review, we're delighted to hear that you are happy with the quality and price of the goods. We're sorry to hear that you felt that our service was below standard. We are reviewing our order procedures to ensure issues like yours do not happen again in the future. Thank you again, we look forward to doing business with you again in future, where I hope you will be able to give us a 5 STAR rating.

Posted 11 years ago

“Have used this company before, all very good except I would have preferred to have had a quicker delivery”

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Posted 11 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 11 years ago

“Quick,polite service,delivered on time when promised. Definitely recommend. this company.”

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Posted 11 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 11 years ago

“I got wood first thing this morning - great :)”

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Posted 11 years ago

Glad to hear it! ;-) Thanks for your review, and we look forward to you getting wood in our yard again in future. :-)

Posted 11 years ago

“Would not use again! Purchase went fine but down hill from there. After being promised my order within 5 to 10 days it is now nearly 3 weeks and I still haven't received anything despite MY phone calls to them, frustrating and disappointing”

Helpful Report

Posted 11 years ago

I've checked your order and it was for Grange Fencing Diamond Trellis. We are having major supply issues with fencing, along with every other supplier of fencing in the UK. due to demand outstripping supply. We apologise for the delay but feel that a 1* review is unfair as the problem is with the supplier.

Posted 11 years ago

“excellent, easy , prompt service from start to finish, thank you.”

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Posted 11 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 11 years ago

“I was really impressed with the whole process. Mission accomplished!”

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Posted 11 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 11 years ago

Arnold Laver is rated 4.0 based on 587 reviews