Ark Wildlife Reviews

Name: Ark Wildlife
Address: Dog Kennel Farm, Charlton Road, Hitchin, Hertfordshire
Rating: 4.89

4.9 Rating 1,191 Reviews

97 %

of reviewers recommend Ark Wildlife

4.9

Based on 1,191 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ark Wildlife:

Carefully selected high quality bird food and wildlife feeds, habitats and accessories. We offer the convenience of an online business with caring, helpful advice from wildlife experts.

We’re here to help you turn your British garden into a place where nature can thrive. From a small pot to a large plot, it’s our job to give you the right tools to make the most of your garden and its inhabitants.

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Phone:

0800 085 4865

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Ark Wildlife 5 star review on 10th May 2025

Janet C

Ark Wildlife 5 star review on 9th May 2025

Colin S

Ark Wildlife 5 star review on 6th May 2025

Robin N

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy!!!!!!”

Helpful Report

Posted 2 weeks ago

“It was fine. It's a shame the products have been a disappointment.”

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Posted 1 month ago

Thank you for your feedback. It’s most unusual that the birds in both gardens haven’t taken to the seed mix or peanuts, especially considering the hundreds of positive reviews we’ve received from customers who regularly see a wide variety of birds enjoying these exact products. Bird feeding habits can be surprisingly sensitive to environmental factors, seasonal changes, food availability in surrounding areas, nesting behaviour, and even recent weather can all affect what birds choose to eat and when. We’d love to help get to the bottom of this for you and discuss this further, please feel free to reach out to our customer service team. Kind regards, The Ark Wildlife Team.

Posted 3 weeks ago

“Fine, no issues.”

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Posted 1 month ago

Thank you for your feedback. I have checked your order details and as your full address was not provided at checkout, we have not been able to despatch a replacement order, after your original order was returned to us by DPD for the incomplete address. We have attempted to email you requesting confirmation of your house name or number, as we need this information to dispatch your parcel, however we are still awaiting a response. Until we receive this confirmation, we are unable to proceed with the shipment. Please respond to our previous email at your earliest convenience so we can send your order as soon as possible.

Posted 1 month ago

“Fine until we opened the package and then found things missing.”

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Posted 2 months ago

Thank you for your feedback. We're sorry to hear that your order was missing a part. As soon as we received your complaint, our customer service team contacted the manufacturer to ensure the missing fixing kit was dispatched to you as quickly as possible. We truly appreciate your patience and hope this resolves the issue. Kind regards, The Ark Wildlife Team.

Posted 2 months ago

“First time ever, goods arrived with a large amount of powder with the finished product. Please inform delivery colleagues of this comment. Donald Arthur”

Helpful Report

Posted 2 months ago

Thank you for reaching out with your concern. The fine residue you’ve noticed is a natural result of the product’s composition and handling. Extruded foods are light and delicate, which means some breakage can occur during manufacturing, packing, and transit. While we take steps to minimise this through quality checks, a certain amount of breakdown is inevitable. This residue is simply the same food in a finer form and does not affect the product’s quality or nutritional value. If you have any further queries, please do not hesitate to contact our customer services team. Kind regards, The Ark Wildlife Team.

Posted 2 months ago

“Ordering was easy however broken items was a disappointment. Easy to get a refund without quibble. Need better packaging.”

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Posted 3 months ago

Thank you for your feedback, Patricia. We're glad to hear that the ordering process was easy for you, but we're truly sorry to learn about the broken items you experienced. We take great pride in the quality of our products, and it's disheartening when we fall short due to packaging. Your comments regarding the packaging are very important to us, and we will certainly review our procedures to ensure better protection for our items during transit. We appreciate you sharing your thoughts, as they help us improve our service. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, The Ark Wildlife Team.

Posted 3 months ago

“Products are always good & I’ve been a customer for years but despatch of goods is appalling. Too many heavy items crammed into too few boxes that aren’t strong enough. And because they are now so heavy, I’m unable to move them. Because of this policy, sadly, most of my custom will be going elsewhere.”

Helpful Report

Posted 5 months ago

We're sorry to hear about your experience and truly appreciate your loyalty over the years. While we always aim to provide the best service possible, we consolidate shipments into fewer boxes wherever possible to minimise our carbon footprint and support environmental sustainability, and it is DPD's policy to handle parcels up to 30kg; the amount ordered can lead to heavier boxes. Upon reviewing the images taken by the driver during your previous deliveries, I can confirm that while the boxes were large, they all arrived intact. Additionally, we have not received any prior complaints regarding these deliveries through our email support team. We understand that this might cause inconvenience and understand due to this reason, you'll be finding an alternative supplier. Kind regards, The Ark Wildlife Team.

Posted 5 months ago

“All OK but your hazel nuts are delivered in paper bags and left out in the rain by your courier get soaking. Normally i would return them after he had shovelled them up but the squirrels need them mor than I need my revenge on your poor packaging and lousy choice of courier. We order around £150 of nuts per month for our squirrels so this is no joke.”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention, and I completely understand your frustration regarding the state of the parcel upon delivery. I spoke with your partner regarding the issue and assured her that I would raise this as a formal complaint with DPD to ensure that such an incident does not occur again. I was informed that whilst the outer packaging was damaged by the elements, the content remained intact and a replacement was not required. To ensure our sustainability, our packaging is predominantly cardboard to allow for recycling, due to this, when exposed to water, the box will sustain damage, but this is not a cause of concern for us, had DPD followed their delivery procedure correctly, your parcel would not have been damaged. We deeply appreciate your loyalty, especially with the amount of care you put into feeding the squirrels each month, and it’s upsetting to hear that our courier service fell short. Your feedback is incredibly valuable, and we will take steps to address this. Once again, we sincerely apologise for the inconvenience caused.

Posted 5 months ago

“A date later than promised”

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Posted 5 months ago

Thank you for your feedback. I’m sorry to hear about the delay in your delivery. Unfortunately, DPD experienced an unforeseen issue as their delivery vehicle broke down, which caused a delay of one day. Regrettably, we were not made aware of this at the time. We apologise for any inconvenience this may have caused and appreciate your understanding. We are following up with DPD to ensure smoother communication in the future to keep our customers informed. Thank you for your patience, and please let us know if there’s anything else we can assist you with.

Posted 5 months ago

“Poor. Within ten minutes of submitting a largish order, I wanted to add these peanut kernels. On its own this attracted a delivery charge - THe company refused to associate this order with the larger one with the result that I had to ay for delivery on this item. OK, it was my mistake to try and ADD A SMALL ITEM to the largre order .... the order numbres were immediately sequential. Apparently, the "system" could not be interferred with! In the past, additons made more or less at the same time were grouped together. To add insult to injury, all the items came in the same van - but I was out of pocket.”

Helpful Report

Posted 6 months ago

Dear Nigel, Thank you for sharing your feedback regarding your recent experience with Ark Wildlife. I am aware you were in communications with a member of our customer service team regarding your orders, where we explained our limitations to amending orders, however you informed us that you understood as this was an error on your part and you accepted the small cost of the additional delivery fee. Our system is designed to process orders efficiently, which does limit our ability to make adjustments once the initial order is placed. We appreciate that this system may not always align with our customers' needs and recognise how this can be disappointing. We are currently exploring new systems which will allow customers to amend their orders within a set time-period, and this will be available in the near future. Kind regards, The Ark Wildlife Team.

Posted 6 months ago

“Hard to understand.. delivery took several days. Not as suggested”

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Posted 6 months ago

Dear Anne, Thank you for taking the time to share your thoughts with us regarding your recent experience with Ark Wildlife. We apologise for any confusion related to the delivery timeframe, we state on our website for AB-postcodes to allow extra time for delivery due to the carrier network coverage & service availability. We despatched your order on 26/09 and it was delivered 30/09, as DPD do not delivery over the weekend in certain areas. We appreciate your feedback as it helps us to improve our services. If there's anything further we can assist you with, please don't hesitate to reach out. Kind regards, The Ark Wildlife Team.

Posted 6 months ago

“Did like new site. Difficult to pay with card”

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Posted 7 months ago

“DPD left the packet outside my front door facing the road and not as agreed with a neighbour anyone could have tahen it poor service”

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Posted 8 months ago

Thank you for taking the time to share your feedback. We truly appreciate your input and apologise for the inconvenience caused by the carrier. We are sorry to hear that DPD left your parcel outside your front door, contrary to the arrangement of delivering it to your neighbour. This is definitely not the level of service we strive to provide. Thank you once again for bringing this matter to our attention, and we will raise this with DPD to ensure your delivery instructions are followed by the drivers. Kind regards, The Ark Wildlife Team.

Posted 8 months ago

“(Use proper English when you ask a question ) Not happy that Ark lost my standing order for this product forcing me to order and pay over the phone each week.”

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Posted 9 months ago

Dear Stephen, Thank you sincerely for taking the time to share your feedback about your experience with Ark Wildlife. We apologise for the inconvenience caused by being unable to have a regular order set-up, which resulted in having to order and pay over the phone weekly. We understand how frustrating this is for you, and we sincerely apologise for any inconvenience it may have caused. We are exploring options with our development team to introduce this feature again in the near future. Thank you again for reaching out to us. Your feedback is highly valuable and we genuinely appreciate your support. Kind regards, The Ark Wildlife Team.

Posted 9 months ago

Ark Wildlife is rated 4.9 based on 1,191 reviews