Amaroc Ltd Reviews

Name: Amaroc Ltd
Address: Alpha Building, Westmead Ind Est, Westmead Drive, Swindon
Rating: 4.30

4.3 Rating 271 Reviews

80 %

of reviewers recommend Amaroc Ltd

4.3

Based on 271 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01793232930

Email:

sales@amaroc.co.uk

Location:

Alpha Building, Westmead Ind Est, Westmead Drive
Swindon
SN5 7SW

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Amaroc Ltd 5 star review on 29th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service in the swindon one. Have you waiting for ages because there is never anyone to serve you.”

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“Product was very expensive rip off but unfortunately I needed it”

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“Incomplete order received, rude delivery driver, and after phoning and emailing the company about my complaint, still waiting to get a response... and my £50 tube of missing colour fill! Not happy! Would give no stars if I could...”

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“Order did not turn up”

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“Tried to order £1400 worth of render, it was like I was fighting to make a purchase was difficult to get anyone on the phone and when we did they say I need to do something like call a delivery driver and not come back to us, was told it was ordered to find out 2 weeks later it wasn’t and then told it would be Delivered and didn’t turn up, decided to go else where and got a refund Lost 3 good weeks of weather, I wish they’d have told me straight they weren’t interested in my business save wasting my time”

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“Told it was next day delivery for 6 days”

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“Ordered white k-rend paint. Came in a plain the tub which I noticed the seal was not intact, no original k-rend labels, it looked like the paint was “mixed” then placed into a plain tub so not even sure it’s original k-rend paint. The “white” was actually an off-white colour so did not match the original k-rend white as it should. Be aware that this does not look genuine product. I would have rejected the delivery if I had known at the time!”

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“Product end cap did not screw into silicon tub end. Ended up wasting half the product as a result.”

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“I had a order delivered to my home address and put on my drive to where I loaded materials from the pallet to which I picked up the bag which was split and went all over my driveway and can stain which I’m fuming 😡 about. Also other bags had holes in which the damp has got to and caused hard rocks in the render so unable to use. I now have a driver covered in render and also short on materials for my job which comes at a cost. I hope you can sort something out about this matter. Thanks”

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“Not as good a service as before finally got materials ordered on 25/7/21 and email on 26/7/21 saying they were dispatched. Called on Thursday 29th said they were at hub had been sent would call me back. Waited till Monday 2/8 and called again got someone else who did get back to me and says it is lost need to do an insurance claim from there end ?? So now it's supposed to be here by tomorrow Thursday 5th august. Hopefully because I'm going on holiday on Friday the 6th hopefully appears”

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“Yes we had a delivery this week from you the stuff with spilt all over the road wasn’t very happy that I had to chase to get it cleaned up it was on the neighbours. supposed to have a delivery yesterday as discussed still haven’t received a delivery from you I need the materials to carry on that got damaged on my first delivery still haven’t received them not very happy with the service and will not be using you again please call me on (07929) 459646 if you would like to discuss further”

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“Very disappointed with whole experience. I had purchased a tools kit from Amaroc on 28/12/2020. I didn't receive my delivery until 01/02/2021. I contacted customer services multiple times with nobody seeming to know where my goods were. Just seemed to pass the buck on to somebody else. Then when they finally found out where my items actually where, they had 'accidentally' had them delivered to a different country. Total shambles from start to finish!! Wouldn't recommend!!”

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“Absolutely appalling service sent me the wrong product and now won’t answer my emails. Very disappointed”

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“Love the product but thought it was completely unnecessary to put two tubs and a bit of tape on a pallet that costs more than the product! This never used to be the case! The driver even cut it open because it was easier to deliver without the pallet”

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Hi Charles We are sorry you needed to leave a negative of how we transport the pro form for 2 boxes. We used to send out buckets of paints, topcoat & boxes of pro form in boxes via smaller couriers however it was becoming unsustainable due to the number of damages we were experiencing in transition. Whereas I do agree it is overkill for the amount on the actual pallet, but it really is the safest way at the moment to get the goods to you in one piece. We are in the process of having some drop tests done on new boxes to see if we can better protect these products from damages. It needs to be able to withstand a considerable drop as it travels through the automated systems the non-pallet companies now operate. Hopefully, the results from the drop test will come back in the next couple of days as we are also keen to send them via the smaller couriers again as it is cheaper for us all. I hope this gives you a better understanding as to why we send on a pallet and I'm glad you liked the product...

“Order part delivered, and a month on still waiting for the issue to be sorted.”

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“Product is good but expensive, I was however arrived spilt in the box so a huge mess and not much use!”

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“Very poor service !! Delivery service very poor Probably worst I’ve encountered. No refunds for inconvenience. Just everyone blaming each other.”

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Hi, Apologies for the service you have encountered. I will address with the staff as it is not acceptable to pass you from one person to another. I appreciate you may not wish to disclose who you are but I would like to investigate the root cause of your issue. You can private reply if you so wish.

“Been served quite badly, ordered 2 types of materials to be delivered, 1 within 2 days with extra delivery charge and the other within 7-8 days, 3 weeks later still without, rang about a refund with no avail”

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Hi Apologies for the service you have received. I will privately reply to you with my e-mail address and I will look into why this has happened and get this sorted today

“Ordered Wednesday come weekend still not received order you shipped it out on Friday never using you again lost work”

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“Failure logistics,i order the materials for next day delivery and delivery come after 8 days and charged me 70£Incompetent team, never I use them again”

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Please accept our apologies you have been let down by our delivery service. I would be keen for you to get in touch with your details so I can determine what went wrong on this occasion.

Amaroc Ltd is rated 4.3 based on 271 reviews