Name: Amaroc Ltd
Rating: 4.23

Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	Greater than 91%
accurate and undamaged orders	Greater than 75%
Customer Service
communication channels	Telephone

Visit Website

Phone:

01793232930

Email:

sales@amaroc.co.uk

Location:

Alpha Building, Westmead Ind Est, Westmead Drive

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“Good products great delivery time very competitive prices”

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“Hi I'll give a 5 but the feather edge did have a little bend in it, not to bothered now as I had to use it the following day after arrival but maybe stronger packaging for such an item would be better, you know what these courier guys are like......🤷‍♂️ Cheers k galley”

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“Good very ....”

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“I bought a trowel and hawk from amaroc and heard nothing for a week and I was told it would arrive within 3-5 days. After 1 week I rang the branch and he said you didn’t have it in stock he would let me know when it comes in.... A few days later I still didn’t hear anything so I rang back and the same conversation happened again. Again a few days later still didn’t hear, so I rang back and a lady answered and she would sort it and ring me back within 10 mins, About an hour later a gentleman rang me and told me you can’t get the hawk. I then said I will choose another, I told him I wanted the marsheltown hawk and that was agreed, a couple days later it arrived. I understand that it will be hard to source tools with the coronavirus at large. But I was still very disappointed with the communication with this company.”

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Hi Joshua

Apologies for the lack of communication during this period of time. We are trying are upmost to provide a normal service but with staff off we are unable to provide the service you deserve. We will of course take your feedback on board and will strive to communicate much better than you have experienced. I’ll send you through a discount code should you wish to purchase again from us

Many apologies again
Phil

“Good service”

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“Good services”

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“Failure logistics,i order the materials for next day delivery and delivery come after 8 days and charged me 70£Incompetent team, never I use them again”

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Please accept our apologies you have been let down by our delivery service. I would be keen for you to get in touch with your details so I can determine what went wrong on this occasion.

“More Than Happy With Items i Bought From Amaroc”

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“Doesn't work, staining still there”

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Hi Mark. We are sorry to hear you are not happy with the product. Are you able to provide some further information on the type of algae you are trying to remove from your property so I can feedback to Weber i.e. Colour & coverage of algae growth. Also if possible can you send a photo to sales@amaroc.co.uk.

“Great Service”

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“Purchased a new corner box customers service was great item arrive next day will definitely buy again Thks”

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“Our order was processed immediately and delivered within 2 days. Excellent efficient service”

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“First purchase from amaroc very pleased with fast service”

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“Excellent products. Reasonably priced. Fast delivery”

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“Beads were in good condition when I got them,nicely packed.delivery a bit slow took 5 days to get from Swindon to Romford?will use again give Amaroc another go.”

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“Had to wait for products but was kept informed via email... it was not an issue with Amaroc”

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“Still waiting for product to be delivered, got a phone call Thursday 3rd October saying render would be delivered Friday 4th, I am still waiting”

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