Alie Street Reviews

Name: Alie Street
Address: Typhoon Building, Oakcroft Road, Chessington
Rating: 4.94

4.9 Rating 390 Reviews

99 %

of reviewers recommend Alie Street

4.9

Based on 390 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8397 6920

Email:

hello@aliestreet.com

Location:

Typhoon Building, Oakcroft Road
Chessington
KT9 1RH

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Alie Street 3 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Sophia blue maxi dress for my daughters beach wedding. The dress arrived very quickly and was beautifully packed. It fitted perfectly and I was thrilled. I hung it up for a few weeks before trying it on again but noticed that the dress had actually got longer. I took it to a seamstress to ask her if she could take it up. She agreed to but said this would happen again if hung up due to the heaviness of the fabric. I kept it folded until the day prior to the wedding but it was very dressed so it took ages to get the creases out. By the end of the day the dress had again got slightly longer and I was tripping on it. This was such a shame as the dress is really lovely.”

Helpful Report

Posted 2 months ago

Hello Alyson, we are very sorry to hear this happened and we will be in touch directly with a solution. Kind regards, Alie Street Team x

Posted 2 months ago

“The customer support is exceptional, but there really should not be so much need for support. I received faulty products twice. Designs very nice and the dress fabric is of good quality. The coat not so great. Overall I wouldn’t discourage from buying from Alie’s, thanks to the excellent customer service and returns policy.”

Helpful Report

Posted 5 months ago

“Disappointed in condition of dress. Although it was well wrapped it was extremely creased and was not easy to iron. Don't think it was worth the money.”

Helpful Report

Posted 5 months ago

Hi Maureen, Thank you for taking the time to leave feedback on your purchase. We are sorry that you received dresses that were creased. We take time to pack our dresses in a beautiful box and wrap them with love so we are sorry that they have reached you in a creased condition. We have sent you an email to find out more. Kind Regards, The Alie Street Team xx

Posted 5 months ago

“Lovely dress, very elegant and flattering, wore it to a wedding but for the cost it should have been lined. The courier delivered to my home address when I had clearly stated my workplace when ordering. He rang and said he was on his way and when I discovered he was going to my home (no one was in), I asked him to place it over the side gate, he assured me he would. Instead he took a photograph of my neighbours front door, I received an email from Alie Street to say it had been delivered to my neighbour Rob at number 2, his name is Mark and the parcel was left on my front doorstep. Dress lovely, delivery rubbish.”

Helpful Report

Posted 11 months ago

Hi Joan, Thank you so much for taking the time to write us a review. We are so pleased you loved the dress and enjoyed wearing it to a wedding. We are so sorry that the delivery didn't run smoothly, we will certainly look into that. Thank you again and if you need anything else please do contact us hello@aliestreet.com Kind Regards, The Alie Street Team x

Posted 11 months ago

“Quick service and beautifully presented in a box and tissue. I needed to have a few inches off the length of the dress and feel women under 5ft 2in are not catered for. The jersey material creases very easily but hangs well. Very comfortable to wear. Sorry to see the prices have now risen considerably.”

Helpful Report

Posted 1 year ago

“Nicely packaged & presented, with quick delivery, but disappointed with the material and fit of one item. £5 charge to return item would make me think twice about buying again.”

Helpful Report

Posted 3 years ago

Alie Street is rated 4.9 based on 390 reviews