aFinancial Reviews

Name: aFinancial
Address: 51-52 Calthorpe Rd, 51-52 Calthorpe Rd, Birmingham
Rating: 4.90

4.9 Rating 142 Reviews

98 %

of reviewers recommend aFinancial

4.9

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About aFinancial:

aFinancial make getting a mortgage easy
Finding the right mortgage is child's play with aFinancial. We are always looking for ways to reduce complexity and we have a process that is fast.
Take the leg work out of finding a mortgage and let us get you approved the first time.

Visit Website

Phone:

03331239888

Email:

davidgolt@afinancial.co.uk

Location:

51-52 Calthorpe Rd,
51-52 Calthorpe Rd
Birmingham
B15 1TH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, even though I scheduled a TEAMS meeting when I tried to run it the meeting was not attended by anyone from aFinancial. Instead, I received a voicemail asking me to call aFinancial. If aFinancial can't organise a teams call then what hope have they to organise something important like a mortgage ? So much for customer service. I allocated time from my working day but this was not respected.”

Helpful Report

Hi Kashif, I am sorry to hear you got caught up in the confusion around a new system for us and our team. Traditionally we work by telephone but recently added teams as an option. These kinks have been worked and I can assure you if had given us a chance to speak with you on the phone, you would have been very happy with the service as all our actual clients are. Hopefully, you can give us another chance if you have not yet found a mortgage. aFinancial specialise in helping clients where other firms have failed and we would be excited to see how it was we could have helped you. Good luck with your mortgage search and hope to speak to you soon. Kind regards David Golt - Senior Partner

“They were fantastic 3-4 years ago. Terrible service now. We bought our current house with them 3-4 years ago and they were fantastic so we decided to use them again for a company property purchase. They have taken 5-6 months and we still don't have a mortgage. They have made mistakes such as filing for the wrong kind of mortgage when we told them what we needed from the get go, communication has been terrible to the point where I have needed to chase them up when they don't get back to me within the time frame they set themselves. After admitting to their mistakes over the phone, still haven't gotten the fire lit under them. Last time I called, more excuses why we didn't get an update by the time they gave us and one of the Senior Partners came out with "Well, you aren't our only client." Perhaps we wrongly assumed that after taking 5 months of our time they would be a bit more pressed to deliver a good service. Have felt totally undervalued from start to finish this time around. Will never work with them again which was a shame as again they were fantastic years ago. Sadly cannot and will not recommend.”

Helpful Report

Hi, it is a fair criticism on the error which I feel lost us a couple of days and I would agree that the service provided on this occasion fell short of our own expectations. It is an exceptionally busy time for the industry and your case is exceptionally difficult, dealing with exceptionally difficult lenders. My comment was that we are dealing with more clients than we can reasonably provide exceptional service to right now and trying we are trying to deal with your case as quickly as possible, much of the delay would be lender related as per above, but I get that we are your point of contact. I am glad we found you a solution this morning, please let me know if you would like to proceed with us or I would be happy to point you in the direction of another provider who can get it done for you if you prefer. Happy to talk on the phone, if you would like to talk further. Kind regards David

“A simple remortgage, which was supposed to be straightforward (according to aFinancial) ended up in a 4months process, costing me way more than it should. Will not be using aFinancial again”

Helpful Report

aFinancial is rated 4.9 based on 142 reviews