Libra Skincare LTD Reviews

Name: Libra Skincare LTD
Address: Unit 2A Southmead Farm, Charlton Road, Radstock, Somerset
Rating: 4.85

4.9 Rating 1,252 Reviews

97 %

of reviewers recommend Libra Skincare LTD

4.9

Based on 1,252 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Libra Skincare LTD 5 star review on 7th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Livraison très lente, j'ai commandé le 16 janvier et je n'ai pas reçu le produit. Au début la livraison estimée était le 2 février, ensuite l'estimé était quelques jours plus tard. Depuis une semaine on ne met plus d'estimé. Le colis est bloqué depuis le 28 janvier,”

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“The product is always out of stock”

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“Très cher par rapport à avant…”

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“Livraison rapide Mais très déçu de la taxe à payer en supplément des frais de livraison. Je ne recommande pas si on commande de la France.”

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“Great products but delivery was very poor this time. I waited nearly a month for my products.”

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“Still did not get my merchandise even if you took the money 2 weeks ago”

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“You have great products but the international postage service to Australia has gone backwards. Orders over 50 pounds used to have free postage and would arrive here in 7-10 days. Now you charge for standard post and the orders are lucky to get here within 21 days. Something has changed and it is not good for online shopping.”

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“The La biosthetique fanelac was delivered fast but I think the quality of the product is not ok. It smells terribly as if it is outdated. I regret to have ordered 1 litre of it.”

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“I was a little disappointed because there weren't instructions for use.”

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“The product itself is good but the pump isn't connected to a tube so I can't pump my cream out of the bottle.”

Helpful Report

The Dr. Spiller pumps work on a vacuum, they do not have a long plastic tube inside the bottle. Once you start pumping, the bottom of the cream starts to come up and therefore pushes the cream out (this happens on the inside and can't be seen from outside). Sometimes there is some air left inside, that is why it can take longer for the cream to start coming out. If you could please screw the top on tight, and then try to pump about 20-30 times, the cream should start coming out.

Libra Skincare LTD is rated 4.9 based on 1,252 reviews