Libra Skincare LTD Reviews

Name: Libra Skincare LTD
Address: Unit 2A Southmead Farm, Charlton Road, Radstock, Somerset
Rating: 4.86

4.9 Rating 1,250 Reviews

97 %

of reviewers recommend Libra Skincare LTD

4.9

Based on 1,250 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Libra Skincare LTD 5 star review on 7th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm waiting for my delivery more than 2 month”

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“Great products, great prices. Shame about delivery times took weeks to arrive and got charged 25% more in custom charges so product wasn't really worth it in the end.”

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“Very annoyed that first postage is added to orders and now vat is added at checkout whereas it gas always been included. Very sneaky way of putting up prices”

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“thick and not soft”

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“I used to be so happy with this website as products would come at reasonable prices. I used to buy a certain cream all the time it was £33 and now they are asking £42 for the same product. In addition, delivery is expensive. But with products being priced low it was no problem to pay for delivery. Unfortunately, now I will no longer buy from this site.”

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“I have still not received this item!”

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“Yet to receive my parcel till date. It has been a month. This is the parcel tracking reference LY371687886DE”

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“Can’t do a review on the product I didn’t receive it!”

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“You forgot to put "proforma invoice"in my package this time . It can help me check that the quantity is correct .”

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Hi! I am sorry but we did not forgot it, we think about the environment. We will always sent you an email after the order is processed. Also you can see all products ordered by going to My account --> My Orders. Thanks! Eric

“I ALWAYS ORDER THE SALON SIZE, THIS TIME I WAS SENT A SMALLER SIZE THAN THE SALON SIZE OF THE MASQUE AND CHARGED THE SAME. TOO MUCH TROUBLE TO SEND IT BACK ETC, IF YOU CAN MAKE SOME KIND OF A CORRECTION THAT WOULD BE FAIR, ALSO NO SAMPLES WERE INCLUDED AS IN THE PAST YOU DID THAT AND IT WAS MUCH APPRECIATED.”

Helpful Report

Dear Joyce! We received your message "I received 4.4 oz not the 5.1 salon size" This mask is 150ml / 4.4oz which is salon size. There had never been a larger size of this mask.

Libra Skincare LTD is rated 4.9 based on 1,250 reviews