Libra Skincare LTD Reviews

Name: Libra Skincare LTD
Address: Unit 2A Southmead Farm, Charlton Road, Radstock, Somerset
Rating: 4.86

4.9 Rating 1,250 Reviews

97 %

of reviewers recommend Libra Skincare LTD

4.9

Based on 1,250 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Write Your review

Tell us how Libra Skincare LTD made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Libra Skincare LTD 5 star review on 7th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery order comes in bits and pieces on different days.”

Helpful Report

“bonjour nous navons pas encore recu notre commande pouvez vous nous renseigné svp nous avons seulement recu longue vie levres. aimerais avoir des détails svp”

Helpful Report

“I have been a loyal customer for many years and have always been impressed by the value and quick delivery. However, during the past year, I have experienced a noticeable decline in availability, delivery costs and time of delivery. It appears that shipments are now through the Netherlands resulting in higher costs and poor delivery. I am now seeking another supplier.”

Helpful Report

“They are no longer in UK so you will be charged extortionate fees for arrival in UK almost £100 for me. So I had to leave as cannot afford that on top of a cost where savings minimal. Used to be ok but now really poor”

Helpful Report

“The delivery reached totally damadged. It happend twice.”

Helpful Report

Dear Sadhana, We sincerely apologize for the inconvenience you experienced. These things can happen from time to time. We promptly issued a full refund as soon as we spoke with you, and I remained in constant communication with you throughout the process. We appreciate your feedback, even if it was anonymous and negative, as it helps us improve our services. Warm regards, Zane

“After the re-opening Warehouse in NL, the products became extremely expensive. The price doubled!”

Helpful Report

Dear Customer, It's important to clarify that our prices are adjusted to reflect the current market conditions, and just like you, we are also facing increasing expenses. We want to provide you with the best possible products and services, and that means making sure our business remains sustainable. We understand that you might have noticed some price increases, but please know that we are working tirelessly, often putting in 15-hour days without breaks or holidays, to ensure that we can continue to offer you quality products and maintain our commitment to you. We hope you understand the reasons behind these adjustments in our prices, and we truly appreciate your continued support. Thank you for being a valued customer. Warm regards, Zane

“Can never get anything as nothing is ever stocked. All looks fantastic from the prices to the products, just a shame you never have the items available. Everytime I look you have nothing available I request to be notified yet I don't ever seem to receive an e-mail. You need to work on stocking otherwise its like looking at a closes shop in the street never open to sell.”

Helpful Report

Dear Floss, Before leaving this negative feedback, could you please inquire about the recent challenges our business has faced? Over the past seven months, we've endured significant hardships due to government rule changes. We've essentially had to rebuild our business in the EU from the ground up, dedicating ourselves to providing our services and products for free during this period. We deliberately kept our products listed to maintain our hard-earned presence on Google, which we've nurtured over 18 years. Currently, our team is working tirelessly, often putting in 14-16 hour days, to restore our services and stock to their previous levels. While we may have fallen short in your eyes, I want to express my immense pride in my team for their dedication and the speed with which we've managed to get back on our feet. Thank you for being a valued customer, and your understanding during this challenging time is greatly appreciated. Best regards, Zane

“Sadly, the Produkt was open and the folie was damaged”

Helpful Report

“Colis non encore reçu (commande passée le 02/11, bloqué à la douane depuis le 09/11). Je n'ai toujours pas reçu le courriel de la douane afin de payer la taxe. En espérant que mon adresse mail indiquée sur la paquet d'expédition était la bonne !”

Helpful Report

“I had made the order and paid for it on 10.01.2022 but it has not arrived yet. Today is 09.02.22. I do hope that it will arrive soonest or the company will pay the money back.”

Helpful Report

“I have return the item back to you seller at post office 1455 redondo beach blvd gardena, ca 90247. Plz give me refund back to my chase credit card/visa ending 7326 on 9/4/21. thank you”

Helpful Report

“Service must be improved”

Helpful Report

“Warte jetzt über drei Wochen auf eine Lieferung, Geld per Paypal natürlich sofort bezahlt. Support kümmert sich nicht um eine Erstattung. Einfach nur eine Frechheit und nicht weiterzuempfehlen!”

Helpful Report

The German customs required further information about the shipment, the customer did not contact them to release the parcel. Unfortunately this cannot be done by us for the customer! Refund has been issued.

“This is a repeat purchase, and each purchase I have made has been promptly delivered, but this purchase just opened and seems to be old stock.... it is in date but it does not smell as it should...... sorry! very disappointed.”

Helpful Report

“je n'ai pas reçu le produit commandé salutations j compaing”

Helpful Report

“Everything Runs Perfect. Quick Shipping. Product was deliveres as described in their Webshop. 5 Stars”

Helpful Report

“it's outrageous! One month ago I made an order! And haven’t receive it yet!!”

Helpful Report

“The cream was delivered without primary packaging!!!! The jar is opened. There is no expiration date!!! I demand a money's refund!”

Helpful Report

Libra Skincare LTD is rated 4.9 based on 1,250 reviews