1st Call Windscreens Ltd Reviews

4.89 Rating 91 Reviews
98 %
of reviewers recommend 1st Call Windscreens Ltd
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1st Call Windscreens Ltd 5 star review on 26th July 2016
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Anonymous  // 01/01/2019
I had a substantial crack developing in my windscreen so I got in touch with 1st Call Windscreens and they booked me in for effectively the next day which was great. Jeff and Byron arrived promptly and they already have gloves and other suitable protective stuff on which was reassuring. Gave them my key and 20 minutes later they were all done and I had a new windscreen. They also took the time to explain the cleaning products they'd used inside the vehicle for my peace of mind. The whole process was very easy and quick, all members of staff have been super professional, courteous and accommodating. I would very much recommend them.
Posted 6 days ago
I had my windscreen on a Audi A1 replaced and I couldn’t be any happier with the service, they were able to come next day and only took 30 minutes to repair. Customer service was great, I would definitely recommend!
Posted 3 weeks ago
Had a replacement side window fitted within 48hours. Grant on the phone was really helpful and kept me informed. The fitters Alex & Sam arrived and were polite and quick. It was fitted in an hour and they made a good job of cleaning up the glass. Very happy and thoroughly recommend them.
Posted 3 months ago
Fabulous professional service given by Jake and Joe this afternoon ~ my car is like new again!! Many thanks for the fast service!! 😀 I would highly recommend 1st Call Windscreens. 🌟🌟🌟🌟🌟
Posted 3 months ago
Called at 3.45 pm. Jack & Byron turned up on our drive at 8.45. Within 20mins the deep stone chip was fixed. Nice lads. Very professional. Brilliant.
Posted 4 months ago
Excellent professional service. Told us there would be a delay in calling on us which was again very professional. The work carried out in a professional and trusting manner. and cost of work very reasonable.
Posted 6 months ago
excellent service, sourced a windscreen for my 40 year old Mercedes camper when others did not have a clue what they were looking for and even fitted it in the cold and dark, thankyou very much Dave and son.
Posted 6 months ago
We had Alex & Byron replace our rear screen this week and are very pleased with the service provided. Both very polite and we are happy to recommend them at any time.
Thank you
Posted 6 months ago
Good Morning Chris,

Thank you for leaving us a review - it's really great to hear that you would recommend our services.

As we are always trying to better our service, please could you let us know what we could have done to increase this review from a 2*?

Kind Regards,

1st Call Windscreens
Posted 6 months ago
Very pleased with the helpful advice on the telephone , also the very efficient and quick repair service . No hidden extras - would highly recommend 1st call to friends and family. Thanks very much!
Posted 7 months ago
Had a large stone chip in windscreen went to Sittingbourne branch windscreen repaired really quickly by Jack. 20 minutes later back on the road. Excellent friendly skilled service would recommend
Posted 8 months ago
Unfortunately on this occasion, due to insurance company 'limitations' I was unable to use 1st Call. However, my dealings with them, via telephone, were exemplary. Grant and David were superb - extremely helpful, knowledgeable and informative. I would unequivocally recommend them for their customer care/liaison, advice and expertise. Very impressive.
Posted 8 months ago
Really pleased with the service, called Wednesday needed new windscreen asap. They said they would be there Friday, also went one extra and made sure they were here early so the van could get back on the road. Friendly staff. Very happy. Thank you
Posted 9 months ago
ad a front side window fitted in April. They couldn't get it to stay shut and went away to "investigate". Most companies would have given up by now blaming the issue on something out of their control however 1st call have refused to give up, coming back on numerous occasions and managed to resolve the issue. Cannot fault them at all and appreciate the determination to resolve the issue. They refused to be beaten by a French car!!! Top class service.
Posted 9 months ago
My son called early this morning to tell me that they had a cracked windscreen and another company had quoted £700 to fit a new screen on their car 68 Dacia Duster. I called 1st Call and although the guys were unable to help until Monday their advice was sound and they even turned down the job. They get five stars from me for their advice and honesty. Well done guys would recommend you always.
Posted 10 months ago
Great service, very knowledgeable guy answering the phone (Grant) they were here the next morning replacing the windscreen, they just needed a few details about my policy etc I payed the excess over the phone and job done wallah! I Phoned 1st Call after my insurance recommended provider couldn’t book me in for over a week!! Very glad they didn’t have space for me now, as they asked no questions about my vehicle ( as there was different windscreens for my model of vehicle depending on automatic wipers etc, something the approved repairers didn’t even mention, Probably would have ended up with the wrong screen turning up and a longer wait etc) glad I phoned these guys, I feel I’ve avoided some hassle down the line.
Posted 11 months ago
My car was booked in for a mot however failed because of a cracked windscreen that needed replacing. The earliest I could get it done was Tuesday. This meant I would not be able to drive my car as my mot would expire before then. 1st call windscreens however saved the day and was out the next day to my local garage. Windscreen was replaced and mot passed. I needed my car for work so the guys at 1st call windscreens really did help me out. So pleased- affordable, reliable and very professional. Thank you
Posted 1 year ago
A major firm had claimed not to be able to source our windscreen for over a month. 1st windscreens sourced and fitted within 4 days! They even came to my workplace to fit.
Fantastic customer service. Big thanks to David, Helen and Grant at Sittingbourne. No hesitation in recommending and I would definitely use again.
Posted 1 year ago
helpful on phone order.
arrived on time. happy helpful and efficient. well done.
Posted 1 year ago
From my first call to job completion - service was second to none. Jake and David from the Sittingbourne branch arrived at my work place and the job was completed in less than an hour to an extremely high standard. Fantastic Service; efficient, helpful and smiley! Windscreen replacement - LOOK NO FURTHER!
Posted 1 year ago
I am very happy with the service and the price. Thanks.
Posted 1 year ago
1st Call Windscreens Ltd is rated 4.89 based on 91 reviews