1 Click Log Cabins Reviews

Name: 1 Click Log Cabins
Address: 3 Webber Court Billington Road Burnley Lancashire, Burnley
Rating: 4.79

4.8 Rating 118 Reviews

95 %

of reviewers recommend 1 Click Log Cabins

4.8

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About 1 Click Log Cabins:

As we’ve grown, we’ve used this know-how to develop and improve our products. So, we truly believe our log cabins are superior to other manufacturers, both in appearance and structural integrity.

Visit Website

Phone:

03337338002

Email:

sales@1clicklogcabins.co.uk

Location:

3 Webber Court Billington Road Burnley Lancashire
Burnley
BB11 5UB

1 Click Log Cabins 5 star review on 9th September 2022

M Harrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a cabin on 8th July with an expected delivery in 5-7 weeks, as per the website. After 5 weeks, I contacted the company to book delivery, only then learning of major delays. Had they informed me earlier, I could have cancelled and chosen another supplier. The cabin, due mid-August, ended up taking 14 weeks to arrive in mid-October. This lack of transparency was disappointing, and despite being a repeat customer, I won’t be ordering again due to the poor communication”

Helpful Report

(Burnley) -

“The cabin is great just such a shame its not complete. Two pieces were missing from my order - I was told they would be delivered asap. 6 months later and I am still waiting. I have contacted the company repeatedly and told they are coming soon, I wonder how much longer I will have to wait for something I have already paid for.”

Helpful Report

Dear Sarah, Thank you for your review. We're sorry to hear that you had two pieces of wood short on your order. On our records it shows the pieces had been sent out, our customer service team will be in contact with you shortly about this. Kind Regards, 1 Click Log Cabins Ltd.

“The ordering was very good - Simon was very positive and helpful. However we did stipulate on the order that we needed delivery within a 4 week period. This was not met. We were promised that delivery would be in the fifth week, but were then informed that it would be in week 6. We explained the reason for urgency, no action was taken to help. I wrote a letter to the managing director, but received no response. Not Good Enough!”

1 Click Log Cabins 1 star review on 16th July 2019

Helpful Report

Hi Helen – thank you for your feedback. We apologise the delivery was later than expected. I am, however, pleased that we managed to agree an amicable resolution by assisting you with installation following your letter. It was a pleasure dealing with you and all the best for the future.

1 Click Log Cabins is rated 4.8 based on 118 reviews