Albert Love
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Only one day after installing the Lifeline24 system, I received five fault alarms within 24 hours. After being told by each of the Lifeline24 emergency call operators that my pendant has a low battery, I examined the pendant & noticed it was used and not new. The fifth fault alarm occurred when the neck strap clasp holding the pendant came loose & the pendant fell into the toilet. I had no fault alarms after the pendant took a bath in the toilet, as I did not wear it again & ordered a wrist alarm.
Helpful Report
Posted 2 months ago
Dear Mr Love,

Thank you for your feedback.

I am sorry to hear that the fall detector had a low battery when it reached you, this is certainly most unusual as all of our equipment is pre-programmed and tested before we send it out to our customers. I have passed this information on to our dispatch team to investigate further.

Having checked our system I can see that a replacement batter was sent out to you on next day delivery service as soon as the automated report had alerted us to the situation. As part of the safety precaution the equipment is set to detect low battery well in advance and the pendant would still operate fine for a long time from the original report making sure that in instances where a low battery is reported our customers are not left vulnerable unable to use the service.

I am glad to hear that you have received the replacement fall detector and are pleased with it.

If I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400 and ask for myself.

Kind Regards
Posted 2 months ago
Lifeline 24 is rated 4.80 based on 3,706 reviews

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