Anonymous
Hi, Just become a new lifeline 24 customer.So far service good,but very disappointed being charged £35 for setup fee,for data and admin !,when other companies "set up" means that they come to your property and physically "set the system up"!!!!!
Helpful Report
Posted 4 months ago
Dear Customer,

Thank you for taking the time to leave us a review.

I hope that you have now been able to set up your alarm using the easy to follow installation guide that arrived with it. If you do require any further guidance, please give our friendly Customer Services Team a call on 0800 999 0400. We have a team of Technical Experts on hand who would be happy to talk you through this process.

As well as the initial administration involved in setting up your account, our new customer set up fee also covers the cost of pre-programming of the equipment so that it can arrive with you as plug and play. In addition to this we do not charge any further administration fees for the lifetime of the account and you are able to make as many changes to the information we hold on file as you would like.

Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.

If there is anything further we can do to be of assistance, please do not hesitate to get in touch with us on 0800 999 0400.

Kind Regards,
Anna.
Posted 4 months ago
Lifeline 24 is rated 4.80 based on 3,718 reviews

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