"As a new customer we had to wait for the equipment as it got held up in the post.
your staff put my connection on my old set up and asked us to send the new equipment to you.
Pauline my daughter acting on my behalf asked if we could change my old pendant for the new one
because the old one needs a good clean but I cannot get the cord off without cutting off,and I wont wash it as I don't know if the pendant is waterproof.
we were told we would have to pay nearly £50 for the new one witch we think it's disgusting as other
new customers would have their's new and as we have paid in full we believe I was entitled to have the new pendant free,so please let us know your answer to this problem.
Thank you for taking the time to leave us a review, all feedback is appreciated. I am very sorry for the experience that you have had. I assure you that this does not reflect the level of service that we aim to provide.
A member of our customer service team will be in touch with you shortly to discuss the matter further. If there is anything that we can do for you in the meantime, please don’t hesitate to call us on 0800 999 0400.