I had a bad experience with the testing of the equipment- the two women I spoke to were really unhelpful, verging on rude. I decided to cancel the subscription. On the positive side, the Lifeline customer services were great. I understand that the answering of the alarms is outsourced to another company.
Posted 1 year ago
Dear Customer,

Thank you for taking the time to leave us a review. I am sorry to hear of your experience when testing the equipment. I would like to reassure you that this is not the level of service that we aim to provide.

I can confirm that this occurrence has been looked into and is being raised directly with management.

We really appreciate your feedback so that we are able to address the issue that you faced. If you would like to discuss the matter further, please do get in touch with our customer service team on 0800 999 0400.

Kind regards,

Posted 1 year ago
Lifeline 24 is rated 4.78 based on 4,760 reviews

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