LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,373 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,373 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Anonymous

Anonymous // 01/01/2019

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“Delivery on time easy to set up and test. I now have peace of mind that help is there when I need it”

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Posted 8 hours ago

“Delivered the new alarm promptly and when there was a problem with the pendant linking to the main unit they sent a replacement by next day.”

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Posted 1 day ago

“First impression setting was excellent. Gives confidence to the user and his family.”

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Posted 1 day ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“Seamless service from start to finish”

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Posted 2 days ago

Hello Sara, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“I was really happy to have found your service online when my aunt fell ill and was discharged from hospital. I lived 30miles away from her and it gave me confidence of she needed anything I would be notified as she was fine before due to gauestro problems and becoming very weak was shockingly given a walking frame. I spoke to someone at LifeConnect named Harry who was absolutely wonderful to sign up with. He was extremely caring over the phone and professional. He gave me all the information I needed and explained things to me clearly, calmly and I felt really assured by him. The telephone could have not been that nice at all but it was. Also when I first tried ordering online it didn’t go through right. I was under so much stress I thought I had ordered it online after midnight.!..LifeConnect24 rang me the next day to ask if I was okay and meant to put an order through for the service. …I was really pleased about that and found them to be really helpful not pushy. It gave me some hope for my aunt during a really stressful, upsetting time. I felt at ease on the phone with Harry at LifeConnect24 and assured during and after our telephone call. I felt I had done something positive. Sadly I will need to cancel now but I just wanted to say thank you and especially to Harry there I spoke to for being so caring and professional.”

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Posted 2 days ago

Hello Julia, Thank you for taking the time to leave a review. We are pleased to hear that you were satisfied with the service and that Harry could provide such a positive experience. We wish you and your family all the best for the future. Kind regards, LifeConnect24

Posted 2 days ago

“Very helpful and speedy replacement equipment when a problem arose”

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Posted 2 days ago

Hi Angela, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“Excellent service with prompt delivery”

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Posted 4 days ago

Hello Pamela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“Super fast delivery and easy to set up. It's given my dad and the family great peace of mind. Thank you.”

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Posted 5 days ago

Hello Alan, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing your family with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“The customer care person called Jos was very helpful and explained the system to me.”

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Posted 5 days ago

Hello William, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“Peace of mind.”

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Posted 5 days ago

Hello Robert, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“Easy to order on line really helpfull when I has an issue”

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Posted 1 week ago

Hello Sue, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Very satisfied, as I sent an email to request the form to initiate my initial set up and received one by return post with a stamped addressed envelope”

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Posted 1 week ago

Posted 6 days ago

“Ordered 2 pendants with bases for separate addresses as my parents are currently living separately due to my fathers poor health and only received what I ordered for my mum, I’ve been told twice it’s been reordered and nothing has arrived! Both supposed to be sent to my address.”

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Posted 1 week ago

Dear David, Thank you so much for taking the time to share your feedback about your experience with LifeConnect24. We sincerely appreciate your input and are truly sorry for the inconvenience you have faced. I can confirm the tracking information had shown it was successfully delivered however, this has been disputed so we will raise an investigation with the courier and a replacement has been sent out ahead of this investigation to ensure your father is covered as soon as possible. Although we do provide free next day delivery and work hard with the couriers to make the delivery schedule is kept, on occasion there may circumstances out of our control. However, we were able to swiftly resolve this for you yesterday and we apologize on this occasion, the level of service has not met your expectations. I have arranged a member of our team to send a copy of the tracking information for you and i do further apologise if this was not recieved upon the replacement being sent out for you. We value your satisfaction and look forward to resolving this matter promptly and we are committed to ensuring that our customers have a seamless experience, and we would like to rectify this situation as soon as possible. Thank you once again for bringing this issue to our attention. We greatly appreciate your patience and understanding. Best regards, Louisa

Posted 1 week ago

“Very easy set up”

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Posted 1 week ago

Hello Elsie, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Great service.”

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Posted 1 week ago

Hello Maureen, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“I was helped through the purchase of my lifeline and was so pleased with the help I received at a difficult time due to the ill health of a family member.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and wish your family member all the best. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Very quick delivery and great help with setup”

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Posted 1 week ago

Hi Julie, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

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Posted 1 week ago

“Due to the passing of my mother-in-law. I never managed to register the alarm. I never actually took it out of the box. I emailed about six times. Nothing. I ended up ringing, customer service was like dealing with Billy Smarts Circus. If I ever wanted a personal alarm in the future, I would loo, elsewhere.”

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Posted 1 week ago

Hello Alan, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you have had a negative experience with our Customer Contact Centre. I can confirm that I have raised your feedback with the relevant department for further review. If we can do anything to be of assistance, please do not hesitate to ask. Best wishes, Ash

Posted 1 day ago

“Very pleased and was so easy to set up and they responded very quickly when we tested it x”

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Posted 1 week ago

Hello Pearl, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

LifeConnect24 is rated 4.7 based on 7,373 reviews