Pamela Woolmer
haven't been able to install it yet and I paid £35 for installation charges ??
Helpful Report
Posted 1 year ago

Thank you for taking the time to leave us a review, though I'm sorry to hear that you have not yet been able to set up your alarm.

As our equipment has the latest plug-and-play technology, it does not require an engineer to come out to fit it and so installation is not something that we charge for. The one-off £35 fee covers the pre-programming of the equipment and all administration for the account. I apologise if this is not something that was made clear to you.

I have arranged for a member of our customer service team to give you a call this afternoon to answer any questions you may have, and they will be able to talk you through the set-up if you require any further assistance.

Please accept my apologies again for any confusion or inconvenience caused.

If there is anything else that we can do to help you at all please do let us know. Our Customer Service Team can be reached on 0800 999 0400.

Kind regards,

Lifeline24 Team
Posted 1 year ago
Lifeline 24 is rated 4.80 based on 3,683 reviews

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