"Whilst the box was easy to fit I had problems when I activated it. The operator came through quickly and said she would shut down the unit whilst I went into the garden to press the button to test it. When I returned the machine was making an extremely loud buzzing noise which I couldn't cancel. I waited for some time and then tried pressing the cancel button and both of the red buttons which apparently made it worse as the phone kept dialling in. I was in the process of phoning you on my mobile when it finally cleared and another operator came through and we eventually sorted it out. I can only assume the first operator had a problem shutting the unit down."
Thank you for taking the time to leave us a review. I am sorry to hear that you had trouble with the testing process, though I am pleased to hear that you have since been able to complete a successful test call.
As this is not something that I have come across previously, I am currently looking into this further for you with our monitoring team so that some light can be shed on exactly what caused the loud buzzing noise on your unit. I am sorry for any distress and inconvenience this caused you.
As soon as I have more information on the matter I will get in touch to update you on the findings. Once again, I apologise for any distress this has caused you.
In the meantime, if you would like to discuss anything further please do give our customer service team a call on 0800 999 0400.