Thanks. I managed to install my new Lifeline24 yesterday thanks to your patient telephone team: I could never have managed it alone. The extra £35 set-up fee for the first year is acceptable but I never was told in print that every yearly renewal would not be £119 as explained on your brochure card which picked up at the surgery - but would have to be £154every year. I can manage this first year but may have to review matters next year. David Quarmby (Rev.)
When I W"
I am pleased to hear that you have been able to successfully install and test your Lifeline alarm system.
I am very sorry that you feel the renewal price for your second year of service may be unmanageable. We endeavour to keep our costs as low as possible to ensure that our customer can continue to use the service for as long as they need it.
I have requested a member of our friendly Customer Services Team to contact you today to discuss the alternative options for your renewal.
If there is anything further we can do to be of assistance in the meantime, please do not hesitate to call us on 0800 999 0400.