LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,404 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,404 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

LifeConnect24 5 star review on 13th December 2021

Samuel Price

Anonymous

Anonymous // 01/01/2019

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“Excellent service from all concerned.”

Helpful Report

Posted 16 hours ago

“Very disappointed, I cancelled my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”

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Posted 17 hours ago

“Excellent no fuss safety and security aid.”

Helpful Report

Posted 20 hours ago

Hello Dorothy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 hours ago

“Excellent service and very helpful stall with setting up.”

Helpful Report

Posted 1 day ago

Hello Stanley, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 day ago

“My replacement unit does not compare to previous item. new model has single button operation that i have already had false alerts while wearing in everyday occurances. when testing new model there is considerable dealy in response from call handler, who was not helpful by answering call with "what do you want" very rude and for a person who can have difficulty speaking not helpfull. also volume on new unit does not compare to previous. all elements of new unit shows a dramatic drop in service”

Helpful Report

Posted 2 days ago

“I had a fall this afternoon and am blown away with the response from LifeConnect. I was in the garden but could hear the response team calling me although they couldn’t hear me. Having only had my alarm for a week I am so impressed especially as I didn’t press the alarm. The Fall Detector is worth its weight in gold!”

Helpful Report

Posted 4 days ago

Hello Barbara, Thank you for taking the time to leave a review. We hope you are recovering well after your fall and are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“Very polite and helpful which has given me confidence that should lifeline be needed they are there for me as I live on my own.”

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Posted 5 days ago

Hello Janet, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 days ago

“Jos was the perfect person to deal with, everything was clearly and expertly explained and he was so warm and polite. Thank you”

Helpful Report

Posted 6 days ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“We got a fall bracelet for our mummy. Couldn’t fault the company. She kept setting it off but the company was very understanding. We let them know she was taken into hospital within 1-2 weeks of having and paying over £300 for this service. However whilst in hospital we got devasting news. Palliative care was to take place on her return home. We rang the company to say this wasn’t working for us. We asked if it could be returned for a refund. We were told oh no you can return it but will not get anything back. Did we have another elderly relative we could use it on !!! Disgusting service talk about preying on the vulnerable !!”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you were dissatisfied with the cancellation policy as it currently stands. I have sent you a private message via email in the hopes of bringing this matter to an amicable resolution. Best wishes, Ash Lifeconnect24 Administration.

Posted 3 days ago

“Life Connect was recommended by my friends Mr & Mrs Keith Scott who both wear personal alarms and assured me that you provide good service and efficiency”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Much simpler to set up and use than the previous spec.”

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Posted 1 week ago

Hello Violet, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“My landline tel=0208 658 2662 my mobile number = 07415163597with kind regards cornelis”

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Posted 1 week ago

“This site is vety helpful.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support. Kind regards, LifeConnect24

Posted 1 week ago

“I feel very safe I was on the floor for 51/2 hrs that what made my children look into a alarm”

Helpful Report

Posted 1 week ago

Hello Mary, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel safe. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Your team were excellent when I fell and needed to use the alarm. They could have saved my life!”

Helpful Report

Posted 1 week ago

Hello Kathleen, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“My unit was affected by lightning strikes and so it was not working. One call and a day later a replacement unit complete including personal wrist button was received by post. I now have the reassurance back that i am protected.”

Helpful Report

Posted 1 week ago

Hello Peggy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“I spoke with Matilda which was much better than arranging on-line. She was very helpful & made sure we got the best price for my mum. I haven't set up the system yet but it sounds pretty easy. Hopefully all of the staff are as pleasant & engaging as Matilda.”

Helpful Report

Posted 1 week ago

Hello Andy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Matilda made the process so simple. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Jos answered my initial telephone and explained the service extremely clearly and was a Very good listener to my questions and comments which he answered with patience and clarity.”

Helpful Report

Posted 1 week ago

Hello Pat, Thank you for taking the time to leave a review. We are pleased to hear that you satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“The service provided when ordering the alarm & pendant was second to none, including the setting up etc. However my mum had Alzheimer’s & would not wear the alarm. The contract was cancelled prior to the renewal date, however at the end of March Lifeconnect took £235 from my mother’s account. Unfortunately, my mum passed away on 18/3/24. The alarm & fob have been returned, along with death certificate & bank information as requested, but they still have not refunded the amount. There are no managers to speak to, the email they give bounces back, what is a very upsetting time is being made far worse by a company who ironically look after elderly & infirm people”

Helpful Report

Posted 1 week ago

Dear Charlotte, Thank you so much for taking the time to provide your feedback on your experience with LifeConnect24. We truly appreciate your kind words about the service provided during the ordering and setup process. We are sorry to hear about the difficulties your mum faced in wearing the alarm due to her Alzheimer's. Please accept our deepest condolences for the loss of your mum. We can assure you that this issue is of great importance to us, and we are committed to resolving it promptly. Our Customer Service Team has already reached out regarding this matter. Best regards, LifeConnect24

Posted 1 week ago

“Altjough I have never had to call lifeline in an emergency, it is reassuring to know that it is there should I need to call in the future.”

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Posted 1 week ago

Hello Elizabeth, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

LifeConnect24 is rated 4.7 based on 7,404 reviews