“I told you what medication I was already on and you disregarded it completely - so you sold me an expensive product I can’t use because I’m already on HRT”
Hi Ilystia,
Thank you for taking the time to provide your feedback.
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist, approved and dispatched the next working day following your order being placed.
Once your order was placed it was assessed by our clinical team who have confirmed the notes in your consultation were considered and approved the treatment you ordered as it is safe to use with the medication you are currently taking.
In regards to pricing I wanted to reassure you that we use the same suppliers as many of the high street pharmacies, and always want to ensure our pricing remains competitive.
We have tried to make the pricing on our website as open and transparent as possible, and at a number of stages throughout the order process the price for the item is clearly shown, as well as at the checkout and the emailed order confirmation you receive.
I hope this helps answer your query, however I am keen to understand how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and we have therefore reached out to you directly.
I look forward to hearing from you.
“I have recommend this product as it helps and makes you feel happy sounds silly I know but when you are uncomfortable, and it works you wanna shout from the roof top, I cannot recommend this product it 100% works”
“These tablets serve two purposes. Their intended use and they also seem to help bladder control. I always use the Independant Pharmacy because they are trustworthy and their pricing is sensible”
