“Within a few days, I started to feel as if I was suffering from PMT how it was some 25 years ago. It was dreadful so I stopped. I am now feeling ok but still have itching and feeling uncomfortable as I did prior to trying Gina.”
Hi Margaret
Thank you for getting in touch
Firstly I am very sorry to hear that you have had this experience using Gina and that this is the first time you have let us know this.
From the information provided in your online consultation, I can see that this medication was considered as appropriate for your reported symptoms by our pharmacists.
Gina is a popular low dose vaginal hormone replacement therapy (HRT) used to treat the common menopause symptom of vaginal atrophy, with our patients rating it as 4.4 / 5 for successful treatment.
We do want to make sure you have a great experience with us and that you find a suitable treatment for your symptoms. Our support team have contacted you on a number of occasions by telephone and email but unfortunately have not yet received your reply.
Please do contact us as soon as you can and we will be more than happy to help you.
“After the first two weeks loading dose, the difference was remarkable. I would recommend Gina to all women suffering with vaginal dryness and discomfort.”
Hi Alison,
Thank you for your recent review; we always welcome customer insight as it allows us to continue to grow and improve our service,
I can see that you are a returning customer of ours and have recently re-ordered this treatment we always want to ensure that our treatment is effective and best suited to your needs.
Upon checking your order history I can see that this order was placed on Wednesday 18th January and it was promptly reviewed and approved by our clinical team on Thursday 19th January, the next available working day. We always aim to progress your orders safely and effectively as possible to ensure that you are able to access the treatment you need from the comforts of your own home,
Your order was dispatched using the standard tracked delivery service, with an estimated delivery timescale of 2-3 working days and I am pleased to advise that the courier tracking indicates that your order was delivered within 1 working day,
Our clinical team remains on hand for you should you find that this treatment is not providing the required results and a member of our support team has cotatced you directly to provide further support.
