“Not sure it even worked. Also I paid a lot of extra money for Saturday delivery, and it didn’t turn up until about 3 days after. Not great considering I’d timed it perfectly with going away as to give me the best chance at being cured. The failed Saturday promise compromised my treatment entirely and now I’m not entirely sure what the efficacy was.”
Hi Henry,
Thank you for taking the time to provide your feedback.
I am sorry to hear that you have not found this medication to be an effective treatment for you on this occasion.
Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice.
Hi Zaffar
Thank you for leaving your review, we love to hear from all of our patients at this helps us know the treatments which really help ease the symptoms that they are designed to treat.
The cream is a topical scabies treatment. It works by killing the mites that cause a scabies infection and usually only requires one application to completely clear the mites.
For the best results; Permethrin cream should be applied to cool, dry skin. Do not apply the cream to broken skin or immediately after a hot bath or shower.
Once applied, the cream should be left on for at least 8 hours and washed off with soap and water within 12 hours. You should re-apply Permethrin Cream to the hands if they are washed with soap and water within 8 hours of applying the treatment.
Normally, a single application of the cream is enough to clear a scabies infection.
However, sometimes, there is a chance that there is a second treatment would be required should some lice have hatched after the initial treatment, or there is a secondary infection.
It is also worth considering that everyone in the household will require treatment to help ensure the infection is eradicated.
Should a further treatment not be successful; you may wish to speak with your GP to discuss your symptoms in more detail.
We do always want patients to be happy with the treatment received, and therefore our support team have contacted you directly to help further.
Hi Graham,
Thank you for taking the time to provide your feedback.
From reviewing your account I can see that you have ordered this item from us more than once and I am sorry to hear that this treatment has not been fully effective.
I can see that we advised you on this order to contact your GP for further advice if the symptoms did not fully resolve with this treatment course, or if your symptoms got worse, and I am very pleased to hear that they were able to assist you with clearing the condition completely.
Our support team have also contacted you to provide further support if required.
Hi Graham
I am sorry to hear that you have not found the treatment to be effective for you on this occasion.
Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice.
Hi Jenny,
Thank you for your recent order.
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help, especially as you have ordered this item from us on several previous occasions.
After reviewing your recent order with us, I can see that this was reviewed by a pharmacist, approved and dispatched the same day, with the order being delivered within the expected timescale.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
