Hi Cristina,
Thank you for your recent order.
I am sorry to hear that the item received was not as expected.
From reviewing the order and the warehouse management system I can see that the records indicate the correct item was dispatched.
Our support team has therefore reached out to you directly to learn more and provide further assistance.
“Unfortunately, this has not worked for me. After 5 treatments I’m still struggling to get rid of the scabies. I’ve never had this before and the itching and the whole thing is distressing. I’d hoped the Permethrin cream would work, maybe I have a resistant strain? I cannot believe I got this condition from a good deed (house and pet sitting). It’s made me re-evaluate the cost of helping others again!
I’ve now been prescribed ivermectin and I hope that works.”
Hi Karen,
Thank you for taking the time to provide your feedback.
I am sorry to hear that you have not found this medication to be an effective treatment for you on this occasion and I am pleased to hear that you have received a prescription for an alternative treatment.
Our support team have contacted you to find out a little more about your experience with this treatment, to enable our clinical team to directly provide you with some personalised advice if required.
