“To whom it may concern,
I specifically asked you to send me the exact cream that’s above in the picture.
Despite my requesting it twice, you keep sending me the old version. I am not pleased.
Is there a reason you are doing it?
If you are sold of the cream which is above in the picture, please let me know before you send it out.
Thank you,
Kristine”
Hi Kristine,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you received a brand you were not expecting and for any inconvenience caused.
From reviewing our correspondence we can see that you have more than one account with us and while one account was noted with your brand preference this was not noted for the other account.
To reassure you the notes have now been updated and you should not see this issue in the future if the order is placed on one of these two accounts. For future orders we will provide your preferred brand or where this is unavailable we will contact you to see how you would like to proceed.
We hope that this explains what has happened and our support team have also reached out to you directly to provide assistance.
“Unclear if Permethryn 5% is completely successful. However GP advised all household to use. It has certainly almost cleared the infection (along with a lot of housework and washing). Since the original person was unaware of being infected for several months I believe our local GP should have provided more advice and perhaps suggested more than a once a week treatment initially as the mites are not all reproducing a week apart and it's been a long process to get to this stage (which is hopefully nearing an end). Independent Pharmacy have been very good and take precautions to ensure you follow the correct procedures.”
Hi Philip,
Thank you for providing us with your feedback on this product.
As a fully regulated Pharmacy, we understand that products can offer different results to patients on an individual basis and we glad you have noticed some initial results.
We have sent a message to the email account you have registered with us, to see if there is any way we can further support you in the treatment of your condition. If you respond to this message we will be able to offer you bespoke guidance and advice. Where appropriate we may be able to offer alternate treatments or signpost you to additional sources of support to improve your treatment.
We look forward to helping you.
“We've had to use this cream 3 times now which is extremely expensive for a family of 7!
And it hasn't worked cannt understand why we followed the instructions cleaned washed everything and we still have it!”
Hi Keely,
Thank you for providing us with your feedback on this product.
As a fully regulated Pharmacy, we understand that products can offer different results to patients on an individual basis and we are sorry to hear this particular treatment has not given you the results you anticipated.
We are here to help you though, and we are keen to understand more about your specific experiences with this product, which will enable us to offer you bespoke guidance and advice. Where appropriate we may be able to offer alternate treatments or signpost you to additional sources of support.
We have sent a message to the email account you have registered with us, which will set out what we need to know to advise you further.
We look forward to helping you.
