Hi Caroline
Thank you for taking the time to leave a review for your experience here with us, we value all insight from every customer so that we can ensure our service is valued by all.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
As an online pharmacy, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
Where possible we do provide the item pictured on our website however underneath the image on our website we will advise: The brand supplied may vary. Please contact us if you require specific brands. The reason for this is because we may occasionally substitute a generic or unbranded product depending on stock availability from our wholesalers, at the time.
However I do understand that you may wish to have a specific brand provided that you have used successfully previously and we are always happy to accommodate this where possible.
Our support team have contacted you to help further to ensure that we can rectify this for you. We will also note your account so that on any future orders your preferred brand is provided to ensure you are happy with the future medications being provided.
“The cream was not suitable for me, was surprised you sent it . After speaking to the Independent Pharmacy I realised the product had been sent in good faith andI would not hesitate to use them again. They also refunded my money which was very kind .”
Hi Anne
Thank you for leaving your review, we love to hear from all of our patients at this helps us know the treatments which really help ease the symptoms that they are designed to treat. Permethrin is an extremely popular and clinically proven treatment that our patients rate highly, achieving a rating of 4.4 out of 5.
Permethrin is a widely used and well tolerated treatment that contains the active ingredient Lyclear to help ease the symptoms reported.
I did want you to know that each order is reviewed by a member of our clinical team because as a fully regulated online pharmacy, we want to ensure that all medication that we provide is safe, effective, and appropriate for our patients thus use a series of clinical guidelines to ensure a consistent decision is made for all of our patients.
These clinical guidelines are regularly reviewed to ensure we offer the best advice possible to you.
As we are an online pharmacy unable to see you in a face to face consultation, we ask all of our patients to complete the brief online consultation so that our pharmacists have access to all of the pertinent information required to provide you with your medicine.
Based on the information provided in your consultation the treatment was provided however, our support team have contacted you directly to help find out a little more to understand how we can help you further.
Hi Joy
Thank you for leaving your review with us, we love to hear from all of our patients as this helps us to improve the service which we offer.
I am sorry to hear that your parcel has arrived damaged and for any inconvenience that this may have caused.
All of our delivery services are provided by trusted nationwide services which offer tracking on all orders for security and convenience. Given the nature of the products that we provide, we understandably want to ensure deliveries are sent using reputable couriers, that offer tracked and insured services so that your medication is received in the condition intended, to the right patient.
Customer satisfaction is important to us here at the independent pharmacy and I want to ensure you have a positive experience with us, therefore a member of our support team will be in contact with you shortly to help resolve this matter to your satisfaction.
