Hi Sonia
We love to hear from all of our patients so that we can learn how to improve our service and help more people access the treatments required to ease their symptoms.
As this is your first and only order with us so far, I wanted to understand more about your comments, especially important as we have plenty of Orlistat in stock, have not experienced any shortages of this and do not hold any waiting lists as a result. We only want our customers to pay for treatment that we have in stock available to quickly dispatch.
From the notes on your account I can see that the item you ordered was approved by a member of our clinical team, safely packaged and collected by the courier the next working day that your order was placed (as this was after 8pm).
Royal Mail then delivered your parcel using the free delivery service you chose at the checkout well within the anticipated timescales.
Our support team have not heard from you to date but would love to know how we could have improved your experience with us.
