“Hi. I have a MTB with rapid-fire + gear/brake levers, I also bought the the thumb throttle to add to my handle bars. Unfortunately the thumb throttle cable arm got in the way of my levers, see photo1&2. So I contacted customers services and they exchanged this for a
grip-shift throttle, see photo3. Now it works a treat, thank you Swytch.
My wife liked it so much that see has one as well, photo4.”
“Excellent product. I fitted this to a 1970s Puch touring bike and it was very easy, and works fantastically.
Please be aware that when you pre order, it will be at least 12 weeks before your kit is made, then shipped by sea from China (so its about 4 months in total). Throughout this time Swytch keep you informed, and you can track your package in its tanker across the seas.
The kit is well worth the extra time it takes to come. I've had other electric bikes and this kit is small but really powerful.”
“Swytch electric bike conversion is a fabulous bit of kit. Interesting to fit, with full support should you have any non standard bike parts. Great ride and particularly great assistance on hills.
It can be covert if you want so it's not obviously an electric bike.
If you have a bit of a wait for order and delivery that's due in part to the success of the kit well worth it.”
“Very very impressed fitting easy (l had a local bike shop do it) makes light work of the hills and can switch on and off at a touch of a button so still plenty of exercise very recommended”
“I ordered a Swytch Bike conversion kit (non throttle) for my wife who has MS. She can ride but wanted to be able go for longer, easier rides. The kit was ordered in August 2020 and arrived late January 2021. Swytch regularly sent me shipping updates and had quickly answered a couple technical questions I had.
Setup was relatively easy. The only issue I ran into was that the diameter of the axle bolt of the Swytch wheel hub was slightly larger than the dropouts of my wife's forks. Solution was simple with a flat metal file. I filed about 50 strokes on each drop out; testing as I went until I had it just right.
I had assembled my wife's kit late at night so had to wait until the following morning to take it for a test. I wanted to make sure the bike and kit was mechanically sound before my wife rode it. I jumped on not knowing exactly what to expect and quickly realized what a gem the Swytch kit is. I pedalled past my neighbor's house and quickly felt the assistance the kit provided and turned around immediately to get my wife.
She started her ride with me tagging along on my regular bike. She giggled with delight all the way around the block...3x. Success! So we decided to go on a longer ride to better get a feel of the kit's performance. We headed to one of our favorite 8mile paved trails. She loved every minute of it. Heading out we had a steady tail wind so I tempered our expectations knowing we'd be facing a stiff 13mph headwind on our way with a mild incline that she struggled to climb previously. No only did she not struggle, I couldn't keep up with her as she steadily disappeared ahead of me. A much more cycle fit rider (you know the type) past me but also struggled to keep pace in the windy conditions. Astonishing.
She is so happy with the kit we have already made plans for more excursions this weekend and I may order one for myself :)
THANK YOU SWYTCH!!”
“I would like to share my experience which has been really good despite delays.
I ordered a kit in May expecting delivery in July/August. The order process was easy. I had researched the crowd funding model so was going into it with my eyes open. The biggest fear was not hearing anything after I had paid my money. But the communication at each step of the way was enough to keep me reassured. The tracking on the container ship was brilliant.
So I got my kit at the start of December so why am I not more annoyed or disappointed?
Well we are in a pandemic and manufacturing in China was hit like any other sector.
(As an aside I’ve ordered another bike form a local bike shop and if you know anything about the current situation with bikes you know they are really difficult to get hold of. I’m looking at a 4 month wait from Germany. )
Installation was fairly easy. I had an issue with the PAS but the step by step instructions were great. I had no other issues and despite not uploading the warranty photos right, I got a nice email from their warranty team saying to email them the missing photos.
Swytch did say taxes would be due and they did say that the 3 months is their manufacture time. And that’s from all the orders closing. Shipping takes longer. So I should not have been surprised. Some who ordered in October got their kits a few weeks after me but that’s the way it goes.
I’ve just got off a chat with someone about getting an extra power pack and the service has been great.
Yes I am surprised they have not had investment to run like a normal business and still operate a crowdfunding model but the quality for the price you pay is something I have not seen elsewhere. If you do your research you should not be surprised.”
