“I ordered a Swytch Bike conversion kit (non throttle) for my wife who has MS. She can ride but wanted to be able go for longer, easier rides. The kit was ordered in August 2020 and arrived late January 2021. Swytch regularly sent me shipping updates and had quickly answered a couple technical questions I had.
Setup was relatively easy. The only issue I ran into was that the diameter of the axle bolt of the Swytch wheel hub was slightly larger than the dropouts of my wife's forks. Solution was simple with a flat metal file. I filed about 50 strokes on each drop out; testing as I went until I had it just right.
I had assembled my wife's kit late at night so had to wait until the following morning to take it for a test. I wanted to make sure the bike and kit was mechanically sound before my wife rode it. I jumped on not knowing exactly what to expect and quickly realized what a gem the Swytch kit is. I pedalled past my neighbor's house and quickly felt the assistance the kit provided and turned around immediately to get my wife.
She started her ride with me tagging along on my regular bike. She giggled with delight all the way around the block...3x. Success! So we decided to go on a longer ride to better get a feel of the kit's performance. We headed to one of our favorite 8mile paved trails. She loved every minute of it. Heading out we had a steady tail wind so I tempered our expectations knowing we'd be facing a stiff 13mph headwind on our way with a mild incline that she struggled to climb previously. No only did she not struggle, I couldn't keep up with her as she steadily disappeared ahead of me. A much more cycle fit rider (you know the type) past me but also struggled to keep pace in the windy conditions. Astonishing.
She is so happy with the kit we have already made plans for more excursions this weekend and I may order one for myself :)
THANK YOU SWYTCH!!”
“I would like to share my experience which has been really good despite delays.
I ordered a kit in May expecting delivery in July/August. The order process was easy. I had researched the crowd funding model so was going into it with my eyes open. The biggest fear was not hearing anything after I had paid my money. But the communication at each step of the way was enough to keep me reassured. The tracking on the container ship was brilliant.
So I got my kit at the start of December so why am I not more annoyed or disappointed?
Well we are in a pandemic and manufacturing in China was hit like any other sector.
(As an aside I’ve ordered another bike form a local bike shop and if you know anything about the current situation with bikes you know they are really difficult to get hold of. I’m looking at a 4 month wait from Germany. )
Installation was fairly easy. I had an issue with the PAS but the step by step instructions were great. I had no other issues and despite not uploading the warranty photos right, I got a nice email from their warranty team saying to email them the missing photos.
Swytch did say taxes would be due and they did say that the 3 months is their manufacture time. And that’s from all the orders closing. Shipping takes longer. So I should not have been surprised. Some who ordered in October got their kits a few weeks after me but that’s the way it goes.
I’ve just got off a chat with someone about getting an extra power pack and the service has been great.
Yes I am surprised they have not had investment to run like a normal business and still operate a crowdfunding model but the quality for the price you pay is something I have not seen elsewhere. If you do your research you should not be surprised.”
“My Swytch kit is one of the best products I have bought in ages. I was not sure what to expect, so my expectations were pretty low. After I got it set up I was blown away. I had a decent Giant E-bike pre-2010 and I was pretty underwhelmed. It had a 250 watt motor on it. So I thought the Swytch kit might be underpowered. Not-at-all. The new sine wave controller makes it super buttery smooth and silent. Power is fantastic. (I wish the top end speed was a hair more - that is my only complaint). The battery pack mounting system is beautifully designed. Swytch crushed it on providing both form and function. What put me off with most other add-on kits is that they just look dumb. Swytch actually added cool-factor to my bike. It just enhances the capabilities of my bike, while maintaining the feel of a regular bike (unlike some of the other monsterous ebikes out there). Needless to say it has my vote!”
“Having a Swytch kit on my bike now means that I can arrive at work fresh and non stressed. It’s like having a friendly hand pushing you up the hills so there’s no need to break a sweat. I love that I can still pedal independently if I want some exercise though.”
“This Universal Swytch eBike Kit is absolutely fabulous, just fitted to my Jorvik Folding Tricycle (24” wheels) - yes a long wait to receive it due to both COVID and Brexit (both beyond anyone’s control), but excellent aftercare assistance when I found I had not ordered enough throttle cable due to the nature of my Dutch style handlebars (received 2 more extension cables in 3 working days) - I just look forwards now to a few nice days to test out the range of the battery (but I already have experienced the sheer joy of not struggling up any more of our local hills). My husband also found a to be an easy fit, just centralising the Cadence Sensor needs a bit of patience.”
“Fantastic product. very impressed with the build quality and love my new electric bike. Pretty easy to install, but I did need a little bit of extra support to get the kit to fit my 30+ year old bike and Swych were brilliant with the support. If you aren't going to be happy that it will take the quoted 5-6 months to arrive then don't order. however Swytch keep you well informed of the delivery process and links to the ship that's brining your kit to the UK”
“Bought the swytch kit for my "Genesis tour de fer" bike. Although the order was delayed due to covid, when the kit arrived it was clear that this was a really well made solution, manufactured to the highest quality. Very easy to fit and the customer service is great. Well done Swytch !!”
