HydraSerene Night Cream Lavender / 50ml Reviews

4.7 Rating 3,360 Reviews

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Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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“A very well priced, comforting, and easy to apply night cream.”

Helpful Report

Posted 6 days ago

Hi, Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the HydraSerene Night Cream and finding it both soothing and easy to use. Knowing it brings comfort while being great value means a lot to us. We hope it continues to make your nightly ritual a little more relaxing. Thanks Facetheory Team

Posted 5 days ago

Lianne

Unverified Reviewer

Incentivized

“Please change the packaging back to what it was or at least anything but these tubes! Even with the new ‘tool’ to get it out it’s still so annoying. Trying to store these tubes, especially with the ‘tool’ attached, is a nightmare!”

Helpful Report

Posted 3 weeks ago

Hi Lianne, Thank you for sharing your feedback with us. We’re truly sorry to hear that the new packaging has been causing you frustration. Your experience is really important to us, and we appreciate you taking the time to let us know how the tube format impacts your daily routine. We introduced the new design with the intention of keeping the formula as fresh and hygienic as possible, but we completely understand that ease of use and storage are just as important. Please know that your comments will be shared directly with our product development team as we continue to review and refine our packaging. Thank you again for your honest input and for being part of our community. Facetheory Team

Posted 2 weeks ago

Georgia Z

Unverified Reviewer

Incentivized

“Great moisturizer! The fun facto is, gives my mature skin, I am 55 enough moisture and the skin is not oily the next day. But I am also not a big fan of new packaging.”

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Posted 3 weeks ago

Damian C

Verified Reviewer

Incentivized

Author didn't leave any comments.

1 Helpful Report

Posted 1 month ago

Jeanette H

Verified Reviewer

Incentivized

“This is a regular repurchase. I'm not a great fan of the packaging, so I have squeezed it all into an old HydraSerene jar.”

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Posted 1 month ago

Amanda R

Verified Reviewer

Incentivized

“This cream has a lively scent and is rich & creamy, perfect for dry skin.”

Helpful Report

Posted 1 month ago

Alice G

Verified Reviewer

Incentivized

“Didn't agree with my skin, within an hour of using I had to reaply because my skin felt as though I had not moisturised.”

Helpful Report

Posted 1 month ago

Hi Alice, ank you for sharing your experience with the HydraSerene Night Cream Lavender. We're sorry to hear it didn’t agree with your skin and that you felt the need to reapply it shortly after use. Skin can react differently to various formulations, and hydration needs can vary widely. We appreciate your feedback and would be happy to assist you further—whether that’s recommending a different product better suited to your skin type or helping with a return or exchange. Please feel free to reach out to our customer service team for personalised support. Thanks Facetheory Team

Posted 1 month ago

Caroline B

Verified Reviewer

Incentivized

“This is a lovely soothing cream after a bath and a day of gardening in all weathers! My mature skin is starting to struggle with the outdoor elements and this keeps it hydrated and calm.”

1 Helpful Report

Posted 1 month ago