HydraCleanse Rebalancing Gel Cleanser Reviews

4.7 Rating 1,655 Reviews

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07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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Posted 1 week ago

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Posted 1 week ago

“Difficult to control the flow from the tube, once opened a lot of the product flows out. Has strange smell. It supposed to be uscented, however it has this chemical smell. Not sure if it is suitable for my skin as feels quite dry after the use and not necceseraly fresh and clean.”

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Posted 1 month ago

Hi, Thank you for your feedback on the HydraCleanse Rebalancing Gel Cleanser. We understand your concerns about the flow from the tube and are actively exploring options to improve the packaging seal to prevent excess product from dispensing. Regarding the scent, although the product is labeled as unscented, it can still have a natural smell derived from the blend of ingredients used, such as gluconolactone and green tea extract. This is not a chemical fragrance but the inherent scent of the natural components in the formula. Unscented products do not contain added fragrances but may have a subtle natural aroma from their ingredients. As for the dryness you experienced, the cleanser is designed with a gentle pH and a microbiome-balancing complex suitable for most skin types, including sensitive skin. However, individual reactions can vary, and if your skin feels dry after use, you might consider following up with a hydrating moisturiser or adjusting usage frequency to better suit your skin's needs. We appreciate your input as it helps us improve both our product and user experience. Please feel free to reach out if you need further assistance or recommendations. Thanks Facetheory Team

Posted 1 month ago

“This cleanser doesn’t create any tightness and provides great results in removing all traces of makeup from my skin, just wonderful”

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Posted 1 month ago

“The scent was overpowering, but it was stated as unscented, it was too stripping for my skin and far from gentle.”

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Posted 1 month ago

Hi Ina, Thank you for sharing your feedback on the HydraCleanse Rebalancing Gel Cleanser. We're sorry that the scent felt overpowering and the cleanser was too stripping for your skin. While the product is labelled as "unscented," this means there are no added fragrances, but it may still contain natural ingredients with their own subtle scent. We understand how this can be confusing, especially for those seeking completely scent-free products. Regarding the cleansing experience, the formula is designed to be gentle for most skin types, but we recognise that everyone’s skin is unique, and some may find it less gentle than expected. Your comments are valuable and will help us improve our products and descriptions. If you’d like, our team can help you find an alternative that better suits your skin’s needs. Please email help@facetheory.com. Thank you again for your honest review. Facetheory Team

Posted 1 month ago

“This is a great cleanser - my skin is much clearer since using this daily. The main downside is the packaging - it’s like a liquid which pours out - very hard to control with a flip top lid on a tube so wastage often occurs. Very annoying!”

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Posted 1 month ago

“Nice gel cleanser but preferred when it was scented”

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Posted 2 months ago

“Best cleanser I've ever used!”

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Posted 2 months ago