“The Gel Cleanser is a new addition to my face cleansing routine. I keep in the shower and the dispenser is perfect. This is not drying at all..gentle and refreshing. My skin is dry so very much appreciated. I have used Face Theory for a long time and have been very happy with all my products. Even like the tubes. Thank you!”

1 Helpful Report

Posted 2 weeks ago

Hi Marianne, Thank you for the fantastic 5-star review! We’re thrilled HydraCleanse Rebalancing Gel Cleanser fits well in your routine, keeps your skin hydrated, and that you appreciate the dispenser and its gentle, refreshing feel. It’s wonderful to hear you’ve been happy with Face Theory for a long time. If you ever want tips on pairing it with other products, we’re here to help. Thanks Team Facetheory

Posted 2 weeks ago

“Recently switched to this cleanser as my last one was leaving my skin feeling dry, however this one leaves my skin feeling soft and clean, plus I find it foams quite easily which is nice as it means I don’t have to waste as much product! I will be repurchasing and would defo recommend”

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Posted 1 month ago

Dear O, Thank you for sharing your thoughts on HydraCleanse Rebalancing Gel Cleanser. We’re glad to hear it leaves your skin soft and clean and that it foams nicely without drying you out. If you’d like, you can pair it with a lightweight moisturizer or serum to boost hydration. If you have any questions or need recommendations, we’re here to help. Thanks Facetheory Team

Posted 1 month ago

“Love this product. Been using it for 2 weeks along with Barrierbuild milk. Absolutely brilliant. This is a very gentle cleanser and leaves the skin without drying too much. Will definitely buy again.”

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Posted 4 months ago

Hi Lakshmi, Thank you so much for sharing your experience with our HydraCleanse Rebalancing Gel Cleanser! We’re so glad to hear it’s been working well alongside Ectoin Barrierbuild Milk and keeping your skin balanced and comfortable. It’s wonderful to know you’re enjoying the gentle, non-drying formula. We can’t wait to welcome you back for your next order! Thanks Facetheory Team

Posted 4 months ago

Author didn't leave any comments.

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Posted 6 months ago

“My favourite cleanser! Love this product. Skin feels really clean without feeling dry, removes makeup easily.”

1 Helpful Report

Posted 6 months ago

Hi Marie, Thank you so much for sharing your feedback! It’s great to hear that HydraCleanse is your favourite and that it leaves your skin clean and balanced without dryness. We're glad it helps remove makeup so effortlessly too. Thanks Facetheory Team

Posted 6 months ago

“The product is great, but doesn't foam as much as the old one which i liked a little bit better. The biggest downside is the new packaging. The screw cap grates shards of metal off when you screw and unscrew it, which then gets into the product when you squeeze it out. I have stopped buying because of this. There's no way I want to be rubbing metal shards into my face every day. Such a shame as it is the best face wash I have used. :(”

2 Helpful Report

Posted 6 months ago

Hi Lucy, Thank you for your feedback and for being a loyal HydraCleanse fan. We’re sorry to hear about the issue with the previous cap and appreciate you letting us know. Since your last purchase in October 2024, we’ve updated the packaging to a plastic flap cap to prevent this problem. We continually review our packaging to ensure it remains both functional and sustainable. HydraCleanse gives a light lather when mixed with water, as it’s formulated to cleanse gently without stripping the skin’s balance. We understand some customers preferred the original texture, and we’ll share your comments with our formulation team. Thanks Facetheory Team

Posted 6 months ago

“Have been using this cleanser for years so obviously really like it. The cleanser is gentle and refreshing, but I think the formula has changed - it's less foamy than before. I've had the new packaging in my stock for a while but only just started using this tube and the new aluminium tube is horrible. I appreciate that the tubes are cheaper and generally more sustainable to produce than glass, and for thicker products a tube is fine but the cleanser is quite runny and it's a nightmare to use! Firstly, piercing the seal was a faff as the packaging doesn't come with anything. The metal tube is too rigid for such a runny gel, which means loads of it comes out, and the screw on cap is impossible to get back on - you have to stand the tube up until you can get it back on otherwise the gel just leaks out. I've seen on the product pictures that the cap has been replaced, and this may make it easier to use - we'll have to see!”

2 Helpful Report

Posted 7 months ago

Hi Amber, Thank you so much for your continued support and for sharing such thoughtful feedback. We’re delighted to hear that HydraCleanse has been a long-term favourite and that you still enjoy its gentle, refreshing feel. You’re right — the formula was slightly adjusted during our 2024 rebrand to make it even milder and better suited to sensitive skin. This update reduced the foaming level a little, as we refined the surfactant blend to be more skin-barrier friendly. We completely understand the frustrations with the earlier aluminium tube design, especially for a lightweight gel like this one. The cap has since been improved to make it quicker to open, reseal, and control product flow more easily. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. If you’d like to try the updated version with the improved cap, our customer service team would be happy to arrange that for you. Thanks Facetheory Team

Posted 7 months ago

“I really like the product, so does my skin. But I have to agree with other users- I really don’t like the packing. I also find it difficult not to dispense far more than I need, the product collects in the lid and leaks.”

1 Helpful Report

Posted 7 months ago

Hi Mel, Thank you for your thoughtful feedback. We’re so glad to hear your skin loves the HydraCleanse Rebalancing Gel Cleanser! We completely understand your concerns about the packaging and dispensing — your comments help us refine our designs for future updates. Our team is already reviewing ways to improve ease of use and minimise product waste. We really appreciate you sharing your experience and helping us make things better. Thanks Facetheory Team

Posted 7 months ago

HydraCleanse Rebalancing Gel Cleanser Reviews