Beverley A

Incentivized

“Love this product, I use it with the Glow vit C serum 30% and the VitC cleanser. Wow it's made such a difference to my dark spots! I mean a huge difference.”

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Posted 5 days ago

“Not happy with this product. I read some reviews about the formula splitting but hoped mine would be okay. It goes on okay but my skin feels dry again after about 30 minutes. The product is rated so highly, I wonder if you’ve changed the formula.”

2 Helpful Report

Posted 3 weeks ago

Hi Eloise, Thank you for sharing your experience with our Glow-C Daily Moisturiser Mandarin. We’re sorry to hear the results haven’t matched your expectations. The formula has not been changed recently, but occasionally some separation can occur if the product has been exposed to temperature changes. If your skin feels dry after application, it may be that your skin type needs a richer moisturiser, or this product might pair better layered over a hydrating serum. We’d be happy to look into your batch number to check on the formula consistency and arrange a replacement or recommend alternatives that may suit your needs better. Our customer care team will be in touch shortly to help resolve this for you. Thanks Facetheory Team

Posted 3 weeks ago

Author didn't leave any comments.

Helpful Report

Posted 1 month ago

Hi Beate, Thank you for leaving us a 4-star rating on our Glow‑C Daily Moisturiser in Mandarin. We're happy to know you're enjoying it, and we’d love to hear your thoughts on how we could make it a 5-star experience next time. Your feedback helps us improve and provide the best for our customers. Thanks Facetheory Team

Posted 1 month ago

“I love this moisturizer! I use it in the morning after the Glow-C Cleanser and absolutely love both together.”

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Posted 1 month ago

Hi Mykenzie, Thank you so much for sharing your routine with us! We're delighted to hear you’re enjoying the Glow‑C Daily Moisturiser and that it pairs beautifully with the Glow‑C Cleanser. It’s great to know the combination is working so well for your skin. Thanks Facetheory Team

Posted 1 month ago

“I chose this after using the SPF version (which I absolutely love). Unfortunately it seems to separate in the tube despite constantly trying to shake it up, which makes using it quite unpleasant as it comes out as strange oily paste. I think it is available in unscented, but I don’t like the bergamot scent (the mandarin and grapefruit are lovely). I love FT usually, but sadly wouldn’t buy this again”

Helpful Report

Posted 1 month ago

Hi Amy, Thank you so much for taking the time to share your experience with our Glow-C Daily Moisturiser. We're really pleased to hear how much you enjoyed the SPF version, but we’re truly sorry that this one hasn’t lived up to your expectations. The separation you’ve described certainly isn’t how the product should dispense, and we understand how frustrating that must be. We’ll share this feedback with our product development team so they can look into it further. We also really appreciate your comments on the fragrance – scent preference is very personal, and we’ll keep your feedback in mind as we continue to refine our ranges. We’d love the chance to put this right for you. If you could please contact our customer care team at help@facetheory.com, we’ll be happy to help find a solution. Thank you again for your honest review – it helps us improve and ensures we’re creating products you’ll continue to love. Thanks Facetheory Team

Posted 1 month ago

“Unfortunately, this product feels very separated. It dispenses with a few bits of cream but is mostly a thin liquid, almost as if it hasn’t been properly blended. I expected it might improve with use, but it hasn’t. It also doesn’t absorb into the skin easily and takes quite a while to sink in. I’ve never experienced anything like this before.”

1 Helpful Report

Posted 1 month ago

Hi Samreeta, Thank you for taking the time to share your experience with our Glow-C Daily Moisturiser. We’re truly sorry to hear that the texture and absorption haven’t met your expectations. This isn’t the experience we want for our customers, and your feedback is very important to us as it helps us improve. Please contact our customer service team directly at help@facetheory.com so we can investigate this further and provide the best solution for you. Thanks Facetheory Team

Posted 1 month ago

“Usually buy the moisturiser with sfp 30, however due to the new pagaging I ordered the wrong product. I did email for an exchange but was told that this could not be done. You clearly state that if whatever reason you are not happy you could obtain a refund or exchange?”

Helpful Report

Posted 2 months ago

Hi Hilary, Thank you for taking the time to share your feedback about your recent order of our Glow-C Daily Moisturiser Mandarin. We're really sorry to hear about the confusion regarding the packaging and that your experience with our exchange policy hasn’t been as smooth as expected. We state that if you’re not fully satisfied with your product, you’re entitled to a refund or exchange, and we want to ensure this is resolved for you. Please reach out to our customer service team at help@facetheory.com with your order details, and they’ll be happy to assist you further and find the best solution. Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve both our communication and service. Thanks Facetheory Team

Posted 1 month ago

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Hi, Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that you’re enjoying the Glow-C Daily Moisturiser in Mandarin. Knowing it’s bringing you radiant, hydrated skin makes us so happy. Your support means the world, and we can’t wait for you to continue enjoying that healthy glow each day. Thanks Facetheory Team

Posted 2 months ago

Glow-C Daily Moisturiser Mandarin / 50ml Reviews