“I like facetheory , I used to adore it! But then then changed what wasn’t broken like getting rid of the glass jars and change everything to look the same when their main demographic are peri and post menopausal people and let me tell you we rely on what products look like so we don’t have to grab our magnifying glasses to do the one thing is supposed to destress us. You said this was supposed to be a change for the planet, then changed the caps to plastic ones to cut your costs even further completely losing credibility. Now everything looks like haemorrhoid cream, the beautiful packaging is gone. Anyway, retinal is meh, it stains everything and it pills like crazy. I still very much like and buy some of four other stuff like Azelaic acid, due to its high concentration and the aha and bha cleanser. I used to love the foundations, chiromask hand creams, blushes, face clothes etc But you are cutting costs to the bare minimum in order to keep the company out of administration which is understandable. I just wish you were more honest to your customers, that’s why you lost so many during the rebranding, because you were not honest about having to change things due to financial constraints. I think you would have found that a lot of people would have stayed.”

2 Helpful Report

Posted 2 weeks ago

Hi Carla, Thank you for taking the time to share such detailed feedback. It's clear how much you’ve connected with Facetheory over time, and it means a lot that you’ve supported us through our journey and continue to use some of your favorite products. We’re truly sorry to hear that the recent packaging changes haven’t met your expectations. The transition from glass to recyclable aluminium was made to improve durability, reduce breakage in transit, and lower the overall carbon footprint of our packaging. That said, we understand your point about product recognition and accessibility, especially for customers who have been loyal to the brand for years, and we’ve shared this valuable insight with our design team. Regarding the experience with Retinal Supreme Multi-Cream, staining and pilling can sometimes occur depending on the amount used or layering with other skincare products, so our support team will be happy to look into your current routine and suggest ways to improve the texture and absorption if you’d like. We appreciate your honesty about wishing for more transparency during our rebrand. Your feedback gives us a chance to reflect and communicate more clearly going forward. Thank you again for sharing your thoughts and for continuing to be part of the Facetheory community, it’s customers like you who help us grow and do better. Thanks Facetheory Team

Posted 2 weeks ago

“Im on my second bottle, used to use retinol from other brands before so I went straight for the high strength and I was fine with it. This stuff is great really does wonders for my 52 yr old skin. No body believes me when I tell them my age. Does leave a slight stain on pillowcase, so I just make sure I use an old pillowcase.”

2 Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for sharing your experience with the Retinal Supreme 0.2%! It’s wonderful to hear how much it’s been helping your skin look and feel its best. We’re thrilled that you’ve found a high-strength formula that works well for you, your results sound amazing. Good tip about using an old pillowcase; the product’s natural colour can sometimes transfer, especially right after application. We really appreciate you mentioning it as it can be helpful for others too. We’re so happy to have you as part of the Facetheory community and can’t wait to keep supporting your skincare journey. Thanks Facetheory Team

Posted 2 weeks ago

“Absolutely magic product! No irritation, no issues after first use! After few uses i can already see noticeable changes! My skin is more radiant, Smooth and the spots are disappearing after one night! I'll be definitely repurchasing! Love it :)”

Helpful Report

Posted 1 month ago

Hi Sylwka, Thank you so much for your wonderful review! We’re thrilled to hear that you’re already seeing such great results with our Retinal Supreme Multi-Cream 0.2%. It’s fantastic that your skin feels smoother and more radiant without any irritation. We truly appreciate your trust and can’t wait to have you back for your next purchase! Thanks Facetheory Team

Posted 1 month ago

“Retinal Supreme Multicream - Has irritated my skin after one use. It is red, dry and sore. I have been using other Retinal brands and I have never had a problem before.”

Helpful Report

Posted 1 month ago

Hi Vanessa, Thank you for your feedback on Retinal Supreme Multi-Cream 0.2% (SKU: FF-S18U02-50). We’re sorry to hear that your skin became red, dry, and sore after using it. As this formula contains a high-strength retinal, it can be potent even for those who’ve used other retinoid products before, as small differences in formulation or concentration can affect tolerance. We recommend stopping use for now and allowing your skin to fully recover before reintroducing any actives. If you decide to try it again, please patch test a small amount on your jawline or behind the ear for several days, and start by applying only once or twice a week mixed with your moisturizer before gradually increasing frequency. If you’d like, we can help you find a gentler retinal concentration or alternative product that may be better suited to your skin. Please email our customer service team at help@facetheory.com. Thanks Facetheory Team

Posted 1 month ago

“Unfortunately this multicream wasn't for me, hence the 3 stars. Not due to what it does but for the staining on the skin and pillow cases! It made me look jaundice! My nails stained also. You need to throughly wash your hands. The cream itself for me did sting a little on application and made my face quite dry, although applying nightcream after this cream it really did leave a stain on my pillow cases which didn't not budge after washing. Not for me im afraid.”

1 Helpful Report

Posted 2 months ago

Hi Sadie, Thank you for sharing your experience with our Retinal Supreme Multi-Cream 0.2%. We’re sorry to hear it wasn’t the right fit for you. Retinal can sometimes cause temporary yellow staining due to its naturally vibrant colour, and we always recommend washing hands thoroughly after application and allowing the cream to fully absorb before coming into contact with fabrics. Some users may also experience dryness or mild stinging when first introducing retinal, which is why pairing it with a nourishing moisturiser, as you’ve done, is often advised. We appreciate your honest feedback, as it helps us better support our customers. We’re always here if you’d like personalised advice on finding an alternative that suits your skin’s needs more comfortably. Thanks Facetheory Team

Posted 2 months ago

Josune R

Verified Reviewer

Incentivized

“No llevo mucho tiempo usandolo pero me gusta como me deja la piel.”

Helpful Report

Posted 3 months ago

“I've tried many retinoids and rank this one among the very best. I use it over the Ectoin Barrier Milk and under the HydraSerene Night Cream. A great combination for my dry and sensitive skin.”

1 Helpful Report

Posted 3 months ago

Hi, Thank you so much for sharing your feedback! We’re delighted to hear that the Supergel Oil-Free Moisturiser gives you the right balance of hydration without leaving your skin feeling oily. It’s great to know it's working well for your routine. We really appreciate your support! Thanks Facetheory Team

Posted 3 months ago

Alina C

Verified Reviewer

Incentivized

“Absolutely love this cream! I've been using it for a few months now and can definitely see the difference. I've even stopped wearing foundation! Defo recommend”

2 Helpful Report

Posted 4 months ago

Retinal Supreme Multi-Cream 0.2% Reviews