“The new packaging is ridiculous. I had mine for a week before I became unable to pump out the rest of the product. Clearly just want you to spend more money.”

2 Helpful Report

Posted 5 months ago

Hi Lisa, Thank you for sharing your feedback on the Supergel Oil-Free Moisturiser. We’re very sorry to hear that the new packaging has made it difficult to use the product, and we understand how frustrating that must be. Please be assured that the packaging was designed to help protect the formula and improve hygiene, but we appreciate that it isn’t working as well as it should for everyone. We’ll make sure your comments are passed along to our team. Thanks again for letting us know, and we’re sorry this affected your experience. Thanks Facetheory Team

Posted 5 months ago

“Have loved this product for a long time and always reorder but with the new packaging I could barely dispense the moisturiser and over a third of the product was stuck forever in the container.”

2 Helpful Report

Posted 5 months ago

Dear Lottie, Thank you so much for being a loyal fan of our Supergel Oil-Free Moisturizer and for taking the time to share your feedback it's customers like you who help us improve! We're truly sorry to hear the new packaging made it hard to dispense the product and left so much behind. That's not the experience we want for you. Our updated pump design aims to deliver a more hygienic, airless dispense for better product stability, but we see how it can sometimes trap formula at the bottom. To help get every last drop next time, try storing the jar upside down for a few hours or gently massaging the sides before the final pumps. Thank you again for your continued support we're grateful and committed to earning back your five stars! Thanks Facetheory Team

Posted 5 months ago

“I absolutely love this product and have been using it for a long time.had it not been for the new dispenser I would have marked in 5***** It just didn’t work and am left with a good third of the cream in the bottle unable to pump it out”

1 Helpful Report

Posted 6 months ago

Dear Bally, Thank you for your long-time support and honest feedback. We truly appreciate you sharing your experience with the new dispenser. We're sorry it didn't work as expected and left the product inaccessible; we hear you loud and clear on the frustration. Your input guarantees we'll improve future packaging to better serve loyal customers like you. Thanks, Facetheory Team

Posted 5 months ago

“It's really a shame the changes they made to this formula. My skin is sensitive to niacinamide in the sense that it makes my skin red and gives me a bunch of little bumps. The original formula of this moisturizer had it, but it was lower on the ingredient list and it had much more of the calming/moisturizing ingredients (like the aloe and chamomile and green tea and sodium hyaluronate), so it was actually the perfect balance of everything for my skin and my skin had never liked a product as much as the original formula. But now there's more niacinamide and significantly less of those calming ingredients I mentioned, and it just completely ruins my skin now. It really is unfortunate - brands will often have an absolutely fantastic product and ruin it by jumping on the niacinamide-overload train.”

1 Helpful Report

Posted 6 months ago

Hi Chasity Thank you for sharing your experience with Supergel. We’re really sorry to hear it hasn’t been working well for your skin. We understand how frustrating that can be when a product you’ve previously loved no longer feels the same. We’d like to reassure you that the formula for Supergel has not been updated, including the percentage of niacinamide, which remains exactly the same as before. Sometimes, ingredient lists can look a little different due to regulatory or formatting updates, but the actual composition and balance of the formula haven’t changed. The skin reactions you’ve described, redness and small bumps, can occasionally occur when niacinamide interacts with the skin barrier if it’s feeling more sensitive than usual, or if it’s used alongside other active ingredients (like acids, retinoids, or vitamin C). This doesn’t necessarily mean the formula changed, but that your skin’s tolerance might have shifted slightly over time. We appreciate you taking the time to share your feedback. Thanks Facetheory Team

Posted 6 months ago

“This is fantastic for me as an oily skinned dark skinned woman, it soaks in nicely and really does a great job of moisturising.”

1 Helpful Report

Posted 7 months ago

Hi there, Thank you for sharing your fantastic experience! We’re thrilled to hear that Supergel Oil-Free Moisturiser absorbs well, leaves you moisturised, and works well for oily skin on dark skin tones. If you ever have any questions or want tips on routine pairing, we’re here to help. Thanks again, Facetheory Team

Posted 6 months ago

Steven P

Verified Reviewer

Incentivized

“On my 2nd tube, i have sensitive skin and am on the lookout for light weight moisturiser. I really like how this feels and I think my skin looks better/healthier since using it. I used it at night after the serum.”

Helpful Report

Posted 7 months ago

Hi Steven Thank you so much for sharing your experience with our Supergel Oil-Free Moisturiser! We're delighted to hear it's working well for your sensitive skin and that you've seen your skin looking healthier since using it. It’s great that you’ve made it part of your evening routine after your serum, that’s a perfect way to lock in hydration without feeling heavy. We really appreciate your continued support and hope your second tube brings just as much satisfaction as the first! Thanks Facetheory Team

Posted 7 months ago

“Lightweight and full of active ingredients. This works wonders and a little goes a long way. Epic hydration and minimal shine.”

1 Helpful Report

Posted 7 months ago

Author didn't leave any comments.

Helpful Report

Posted 8 months ago

Hi Oumou Thank you so much for the 5-star rating! We're delighted to hear you’re enjoying our Supergel Oil-Free Moisturiser. Your support means a lot to us! Thanks Facetheory Team

Posted 8 months ago

Supergel Oil-Free Moisturiser Reviews