“I love this product and I've used it for a very long time. BUT the new packaging is not it. It's hard to get the moisturiser out. You also end up wasting a lot of product because you can't get it out of the packaging. Please change the packaging, or go back to the tube. Thank you.”

Helpful Report

Posted 4 days ago

Hi Hannah, Thanks for sharing your experience. I’m glad you’ve found the product works well for you, and I’m sorry the new packaging makes it hard to use. We appreciate you letting us know your preference I'll pass this along so the team can review packaging options. If you have any questions as you continue using it, we’re here. Thanks Team Facetheory

Posted 1 day ago

“I love this product and have been using it for years. As others have said, the new packaging makes it very hard to get all the product out. The glass bottle also makes it less portable, which is a shame as this is a great on-the-go moisturiser. The tubes were so much better!”

1 Helpful Report

Posted 2 weeks ago

Hi Matthew, Thanks for sharing your experience. We’re glad you love the product and have used it for years. We understand the new packaging can make it harder to get the product out and that the glass bottle isn’t as portable as the tubes were for on-the-go use. If you have any questions or would like tips as you continue using it, we’re here. Thanks Facetheory Team

Posted 2 weeks ago

“Love the product, been using it for years. But the new packaging makes it impossible to extract all the contents out the bottle. I definitely won’t be buying again until the packaging gets sorted out as it’s a big waste of money .”

2 Helpful Report

Posted 3 weeks ago

Hi Duval, Thank you so much for being a loyal customer for years we truly appreciate your long-time support! We are so sorry to hear about your experience with the new packaging. Getting every last drop out of your favorite product shouldn't be a struggle, and we completely understand how frustrating it is to feel like product (and money) is going to waste. Please be assured that we will inform our design and product team with this feedback right away. Customer reviews like yours are crucial in helping us make improvements. We hope to get this sorted out soon so we can welcome you back! Thanks Facetheory Team

Posted 3 weeks ago

“Love this moisturiser and I’ve been using it for yearssss but recently the pump bottle isn’t working. There’s half the product left in the bottle and no way for me to get it out. What a waste of product and money hence the 2 stars. But the product itself I’d give it a 5. Please can you go back to the tube with plastic lids.”

2 Helpful Report

Posted 1 month ago

Hi Kabita, Thanks for sharing your experience and for sticking with the moisturiser for so long. I’m sorry the pump bottle isn’t working and that you’re left with product waste. We’ll pass your packaging feedback along to the team. Thanks, Team Facetheory

Posted 1 month ago

“Absolutely dreadful redesign would not recommend getting this. Good product but awful design. Cannot get any product out at all after about a week even though there is loads left inside. Such a waste of product and means you have to scrape bits out each day. Makes me think the redesign was to make you buy more rather than thinking of customers or the environment. Unfortunately lost a long term customer. And looking at the reviews a lot of people feel exactly the same.”

1 Helpful Report

Posted 1 month ago

Hi Nathan Thank you for your feedback and we’re really sorry to hear about your experience with the dispenser. This is certainly not the standard we aim to deliver, and we completely understand how frustrating this can be. We’re already looking into ways to improve our packaging to help prevent issues like this in the future. In the meantime, if your Supergel Oil-Free Moisturiser isn’t dispensing as expected, try giving the bottle a good shake. This helps move the product to the bottom of the bottle so the pump can draw it up properly. To prevent this from happening, always store the bottle upright, as the pump may struggle to reach the product if it isn’t sitting at the bottom. Thank you again for taking time to share your feedback with us. Facetheory Team

Posted 1 month ago

“I was just about to restock this moisturiser, as I've been buying it for quite a while and absolutely love it. However, after reading the recent reviews about the faulty pump, I've decided to wait until the issue has been resolved. I'm getting ready for a stay on the maternity ward and don't need the added frustration over the next few weeks. It's a real shame, because the product itself is excellent.”

1 Helpful Report

Posted 1 month ago

Hi Beata, Thank you so much for taking the time to share your thoughts, and we're so sorry to hear about your concerns. We're delighted to know you've been enjoying our Supergel Oil-Free Moisturiser for such a long time, and we truly appreciate your loyalty. We completely understand why you'd want to avoid any unnecessary hassle, especially with your upcoming stay on the maternity ward. Your peace of mind is so important during this special time. We're aware of the feedback regarding the pump and are actively working to resolve the issue. We sincerely apologise for the inconvenience it's caused and appreciate your patience while we address it. Wishing you all the very best for the weeks ahead and a smooth arrival of your little one. We hope to welcome you back to Supergel once the issue has been resolved. Thanks, Facetheory Team

Posted 1 month ago

“I've been using this product for years and it's a fantastic match for my skin. I've been a user even when the disastrous metal screw caps was introduced (changed back to plastic) where it left metal residue when unscrewing. The latest glass bottle is terrible, I've got half the product left in the bottle unable to dispense, having to unscrew the lid and take some product off the plastic tube instead which is a faff. Hopefully in the future it'll change back, but in the meantime I'll be looking for a different product.”

1 Helpful Report

Posted 1 month ago

Hi T, Thank you so much for being such a loyal, long-term user of our Supergel Oil-Free Moisturiser, we truly appreciate that you've stuck with us through our various packaging journeys! We are so sorry to hear that the latest glass bottle and pump design is causing so much frustration and making it a hassle to get to your product. We completely agree that you shouldn't have to resort to unscrewing the lid just to use your moisturizer, and we hate to think we might lose you as a customer over this. Please be assured that we are taking your feedback seriously. We have passed your comments directly to our packaging and design teams so they are aware of how this new mechanism is performing for our long-time users. Thank you for sharing your honest experience with us, and we hope we can win your trust back in the future. Thanks, Facetheory Team

Posted 1 month ago

“Amazing product, I have been using this product from last 3 years. But the new packaging is very bad, i tired all the possible solutions but they dont work and its waste of product or money. I hope they switch back to the old tube packaging.”

1 Helpful Report

Posted 1 month ago

Hi Nilesh, Thank you for your continued support over the past three years, it really means a lot. I’m so sorry to hear how frustrating the new packaging has been for you, especially after trying different ways to make it work. We completely understand your concerns, and please know that we’re already looking into improving the packaging. Feedback like yours is incredibly important in helping us identify what isn’t working as it should. If your Supergel Oil-Free Moisturiser isn’t dispensing properly, we recommend giving the bottle a good shake before use. This helps move the product to the bottom so the pump can draw it up more effectively. It’s also best to store the bottle upright, as if the product isn’t sitting at the base, the pump may struggle to reach it. We also really appreciate your suggestion about returning to the tube packaging, and we’ll be sure to pass this on to our team. Thanks Facetheory Team

Posted 1 month ago

Supergel Oil-Free Moisturiser Reviews