PRICE DROP! Luxury Quilted Memory Foam Hotel-Style Pillows - 2 or 4 Pack, Breathable & Supportive | Wowcher Reviews

1.4 Rating 93 Reviews

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“Took a long time to arrive and quality is awful”

Helpful Report

Posted 4 weeks ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 4 weeks ago

“I have never recieved my order or had any response from contacting the merchant”

Helpful Report

Posted 4 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 4 weeks ago

“Ordered on the 8th of October, can't review them, because I haven't received them yet.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 1 month ago

“I never received my order”

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Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 1 month ago

“I haven't received them yet despite contacting the supplier. Apparently they are on route to the courier but I have heard nothing since. Really bad service !!”

Helpful Report

Posted 1 month ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 1 month ago

“I’m still waiting to get pillows so service is bad. Maybe someone can tell me what’s happened to my order”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 month ago

“I never received my pillows.”

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Posted 1 month ago

“Not goo quality. Really flat. Also, I had to get Wowcher to chase the order because the seller took ages to send the pillows and then wouldn't answer my emails. Overall, a bad experience.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 1 month ago