“I paid fully plus postage in good faith as I am a carer to my mum who has dementia. Well guess what Wowcher I never received these pillows, I had to go to Morrisons and buy cheap pillows. I requested my bank to refund my payment. Thanks”

Helpful Report

Posted 2 weeks ago

Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologise that the deal didn't meet your expectations. Kind regards Wowcher

Posted 2 weeks ago

“A reminder, I have not received them yet. You are looking into it.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to review your experience. We are sorry to hear your comments. Having looked into it, I can see that we have already spoken to you regarding your case. Please keep an eye out for a response from the merchant. Kind regards Wowcher Team

Posted 2 weeks ago

“I haven't received the pillows so can not leave a review please contact the seller to see when they will be delivered”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 weeks ago

“These did not arrive. Still trying to find out where they are or get a refund!”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 weeks ago

“I haven't recieved yet and can't trace”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

“I have not received my orders . My emails to this company have not been answered.”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 weeks ago

“Ordered 3 of the pillow sets, none have ever arrived. The tracking status on Evri has not changed from we are expecting your parcel which to me means the seller had not sent the items? Tried contacting the seller twice, no response received. Wowcher have now tried contacting the seller and if no response recieved will have no option other than claiming refund. Not a good customer experience, and going by the current situation we would never order from again.....”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome Many thanks Wowcher

Posted 2 weeks ago

“I wouldn’t know if the quality of the pillows is good or not because I never received them. Have contacted the seller numerous times without response and it is 4 weeks since ordering. So currently out of pocket for an order I haven’t had.”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Many thanks Wowcher

Posted 2 weeks ago

PRICE DROP! Luxury Quilted Memory Foam Hotel-Style Pillows - 2 or 4 Pack, Breathable & Supportive | Wowcher Reviews