4* The Midland Manchester City Centre Hotel & Breakfast for 2 - Award Winning Manchester City Break | Wowcher Reviews

4.8 Rating 82 Reviews

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“This was my response from my complaint from my recent stay which I was completely dismissed. Unfortunately, I am extremely disappointed by the way my concerns have been addressed and feel that my experience has been minimised rather than properly acknowledged. While I appreciate the apology, your email repeatedly frames the issues I encountered as “miscommunication” or something that was adequately resolved at the time. This does not reflect the reality of my stay, nor the level of service failure that occurred over the course of two nights. To reiterate: 1. Halal breakfast provision I confirmed halal options with a member of your team before booking. This was not a misunderstanding, it was a clear assurance that influenced my decision to stay at The Midland. To suggest that the team “went out of their way” only after I became upset ignores the fact that this effort was needed solely because the hotel failed to provide what was promised. The stress and frustration caused on the first morning cannot be undone by a late attempt to correct the mistake. 2. Feeling dismissed due to a third-party booking Your response states the team are unbiased, yet it does not address the fact that I felt dismissed and not taken seriously until I persisted. This perception was very real, and it added to the overall disappointment of the stay. 3. Spa communication and treatment You mention the issue is being investigated, but again, there is no acknowledgement of the impact this had at the time particularly being approached abruptly and made to feel uncomfortable when simply seeking clarification based on what I had been told at reception. 4. TV connectivity issues Your message apologises that the issue could not be resolved, but this was a significant inconvenience and directly affected our ability to enjoy the evening. Effort alone does not equate to resolution, nor does it compensate for the experience we lost. 5. “Great and sufficient efforts” This is the part of your response I found most disheartening. Nearly every resolution came only after I raised concerns multiple times. Nothing was proactively offered until I pressed for it, including the late checkout. Describing these reactive measures as “adequate gestures of goodwill” overlooks the fact that my stay was consistently stressful and far below the expected standard.”

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Posted 6 days ago

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Posted 5 days ago

“Outstanding hotel, all staff so delightful, breakfast was amazing, perfect location and super relaxing, thank you all”

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Posted 1 week ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 6 days ago

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Posted 2 weeks ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 2 weeks ago

“Lovely hotel in a fab location. Great spa facilities, bar and breakfast choices”

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Posted 2 weeks ago

Thank you for your review, we are very pleased to hear you are happy with the service you received. Many Thanks Wowcher

Posted 2 weeks ago

Mark

Verified Reviewer

Incentivized

“Reception staff very helpful and attentive very cosy hotel breakfast good choice of food and beverages”

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Posted 2 weeks ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 2 weeks ago

“An absolute fantastic stay. Best UK hotel stay had. Pleasant and comfortable room, amazing breakfast and very warm and attentive staff.”

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Posted 3 weeks ago

Thank you for your review, we are very pleased to hear you are happy with the service you received. Many Thanks Wowcher

Posted 2 weeks ago

“Great location.”

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Posted 4 weeks ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 3 weeks ago

“Excellent stay! The hotel is really lovely. Our room was large & airy with everything we needed & a very large comfy bed. Breakfast was amazing loads of choice & it was very tasty! The only negative was the price of the drinks at the bar but it's to be expected in a big city. We were within walking distance of lots of restaurants & shops etc. We would definitely recommend staying here. Thanks Midland Hotel”

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Posted 4 weeks ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 4 weeks ago