PRICE DROP! Central Krakow City Break with Auschwitz Tour & Return Flights. | Wowcher Reviews

2.7 Rating 21 Reviews

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“I didn’t even go on the trip as the service and multiple mistakes made by the booking company, Prime Holidays were so incompetent that I had no faith in them getting me to Krakow. After multiple calls, emails and hours of my time to get the information for my trip the company still managed to put my plane tickets in the wrong surname and my boarding pass had me down as the wrong gender. Chasing a refund with very little communication from either Wowcher or Prime Holidays. Check Trustpilot before booking. Wish I had. 1 star across the board! She was”

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Posted 1 day ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 day ago

“Great value, lovely hotel, perfect location, great informative tour”

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Posted 2 days ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 2 days ago

“Had to pay extra for another hotel as the hotel with the deal is too far away from the city centre. Transfer from the airport to the hotel didn’t pick us up so after many phone calls we had to get a taxi. Still waiting for a refund!”

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Posted 4 weeks ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 4 weeks ago

“We had a great experience, the only ruing we didn't agree with was paying nearly £100 more to go from the airport closer to us even though those flights were available anyway.”

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Posted 1 month ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 1 month ago

“Everybody was really friendly like kind when they said they would very informative the rooms were clean. The trips were well organized”

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Posted 1 month ago

Thank you for your review, we are very pleased to hear you are happy with the service you received. Many Thanks Wowcher

Posted 1 month ago

“Whilst we had a very emotional trip to auschwitz it was nevertheless very informative. Our hotel was very shabby with cracked sink, tiles and the toilet moved when you sat on it. Double glazing did not shut out any noise and the tram went on all night. We paid for transport to krakow centre from the airport and back again at the end of our holiday. It did not turn up!! We had to find our own way in a strange country to find train and taxi with extra cost and stress. What a way to spend my 75th birthday!!”

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Posted 2 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 2 months ago

“The trip itself was outstanding. The hidden costs not so much. Easily could have booked the trip cheaper myself. This particular wowcher deal, and the company that supplies the deal, Prime Holidays are purely con artists. Aside from the astonishing extra costs added to the package the customer service and communication from Prime Holidays was disgusting. Avoid this deal.”

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Posted 3 months ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 3 months ago

“Very poor customer service from Wowcher AND Prime holidays. Often having to email MULTIPLE times just to get basic answers. Ignored communication needs. Tour wasn’t done due to accessibility issues I.e not disabled equipment provided despite mentioning multiple times we are both disabled. Guide walked fast and didn’t keep eye on group. Guide was rude and so was the receptionist. Multiple disabled guests and even able bodied guests said they couldn’t keep up. Hotel wasn’t disabled friendly. No where did it state you had to be able bodied. Have put a complaint in along with a request for refund. Also copied in watchdog into email as I am 100% positive this isn’t the first time this has happened. Will never book/buy anything from Wowcher or prime holidays again.”

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Posted 3 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 months ago