“It stated on the advert that it was 23cm depth, but when it arrived vacuume packed and was opened and left for the recommended time to settle, it was only 15cm in depth. It also had a strong chemical smell and the back material was very flimsy. I did however get a full refund with no issues.”

Helpful Report

Posted 4 days ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 4 days ago

“I’m very disappointed, the description and image made the product look full and supportive, but the reality is it’s thin and could. I bought it for a guest bed, but regret it, as would be embarrassed to offer it as a bed, even for a night. HELP, can I return it please?”

Helpful Report

Posted 1 week ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 6 days ago

“The mattress is made to a below standard quality. It's not robust and therefore not able withstand my sole weight @85kg There is significant sagging and lumps unsuitable for purpose. Causing me sleepless nights and excruciating back ache. I wouldn't recommend this to anyone!!!!!”

Helpful Report

Posted 3 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 3 weeks ago

“I am not happy with my mattress, I want a refund please get in touch”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 weeks ago

“Good mattress however feels extremely soft”

Helpful Report

Posted 2 months ago

Thank you for your review! We’re glad to hear you enjoyed your experience and hope to continue inspiring you with great deals. Many thanks, Wowcher Team

Posted 2 months ago

Lesley Allen

Verified Reviewer

“I have not received my parcel. I live on the 8th floor. No one rang my doorbell. I have limited mobility and when my son got here to look for it it was no where to be seen. I would like a refund please.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 3 months ago

“Ordered two, only received one. No way of getting hold of desire beds. Very disappointed will not use Wowcher again”

Helpful Report

Posted 5 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 5 months ago

“Very unimpressed with the entire process. Paid for speedy delivery and was stuck with Evri for over a week! All complaints apart from one were ignored. Parcel then turned up and was left outside with no knock on the door and the packaging was completely damaged, so much so they had covered it with plastic and taped it down. I am yet to see if the inside is damaged. When trying to complain all you get is a robot or online chat. Cannot speak to a human no matter what options you go through. Overall disappointed.”

Helpful Report

Posted 5 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 5 months ago

PRICE DROP! Zig Zag Memory Fibre Hybrid Mattress - Single, Double, King & More | Wowcher Reviews