“We are super happy with the Shadow Pergola. Delivery was on time and everything was packed up really well. Assembly took quite a lot longer than quoted. About a day and a half / 2 days for one person with occasional help from a second pair of hands. But it wasn't complicated. The Louvre mechanism works perfectly and is water tight so far. We also bought the heater which I'm very happy with. Only knocked off one star as the whole thing wasn't as stable as we hoped. Even with all the bolts in place at the feet of each upright. This was easy enough to fix for us as we could bolt it to a wall too so now it's super steady. Excellent value.”
“After receiving the pergola from the wonderful delivery team, it was time to build. Everything was checked to ensure it was all there, which it was, with spares included.
The build was pretty much straight forward, and is now installed in my back garden (just got the lights to install). Great looking pergola, just need time to get out under it now.”
“The product is great, love the style and relatively easy to build. I recommend using a power drill as some screws are difficult to get in by hand. Also, instructions say at-least 2 x people needed, but for some stages I'd say realistically you need 4 x people due to weight and shape of frame. That aside, great product - so 5* for the product.
Negative: delivery company cancelled the original delivery via text during the expected delivery slot. White stores were not very helpful with supporting a re-arranged delivery, I had to sort this myself, which I wouldn't expect to do as a customer. With the price point, I thought this was pretty poor form. Delivery was rescheduled a week after, so technically product arrived 2 weeks after original delivery date. This may not be everyone's experience, but this was ours. So have lowered the overall review to 3* due to service.”
“Delighted with our pergola. It has made a real difference to our garden.With the help of our daughter (as we are in our seventys ) we didn't have any problem building it. Delivery was great and on time.”
“Just love my pergola
My son and nephew built it in 3 hours
They were delighted how well it fitted together really good quality and first class delivery 2 men who delivered it were so helpful
Highly recommend your company thanks Nancy”
