“Very nice product. Had previously purchased elsewhere and was having trouble with communication and delivery. Cancelled that order and then found near identical on your website at about £600 cheaper. Given a rough delivery slot and then received the item earlier than expected. Husband erected most of it on his own and only needed help to lift things in place. Very pleased with the aesthetics of the product and the screens at the back look amazing. Thank you.”
“Very impressed with the value for money and quality - the instructions and fixing kit were excellent and straightforward with spare screws just in case. I managed to build solo which was challenging but manageable.”
“I bought the 3x3m pergola in shadow. Delivery was on time and was arranged well. It took about 3-4 hours to assemble for two people. Instructions were easy to follow and parts came in a handy box.
Looks amazing and the guttering system works well. I’m considering buying side louvres, but see how we go for now. All in all a great product and great value for money. If you’re looking for a pergola then look no further!”
“Very happy with the Shadow pergola in shadow grey. Delivery was quick and very efficient delivered to my back garden as requested on the day.
Assembly was a bit irritating at times due to the instructions / pictures not being very clear for a beginner of pergola assembly (LOL). The measurements shown in the instructions are difficult to get exact and (very time consuming). In the end I just ensured the measurement between each leg foot plate was the same and the legs stood level and this seemed to work. Although It can be assembled with x2 people it would be much easier with x3 to assemble due to the weight and stability.
Installing the roof was a little confusing (again, instructions not so clear) and ended up phoning the customer service department (Katie) who helped me resolve the issues I was having by informing us of a you tube video that might help on installation (it did) even though it was not a shadow pergola video. All went well in the end and no creaky noises from the louvres (which I have seen and heard from ones in local stores.
A few days later Katie emailed to check on how I was getting on with the installation, I informed her all was up and looked good but it did have a few scratches. Katie then asked for a photo of the scratches and once received she sent some touch up paint which I am very grateful for.
I also purchased x4 louvre side panels, I have currently installed x1 to which I would say you need two people to make it easier to assemble and lift on. The louvre side panel I managed to install after pergola was already bolted down.
I am very happy with the overall service from white stores and would buy from again.”
