“What has happened to this lovely tea? Tastes like regular tea now - why change it! I wont be buying it again and have found another brand to buy. Disappointed!”
“Sorry I maybe another wingebag, but I have to agree the new taste is terrible when comparing with the previous standard EG decaf which I have been drinking for years. Perhaps newbies don’t know any different. Please Twinings can you update your loyal and long-standing customers what you propose to do about this. Thank you!”
Thanks for your review; we really appreciate you taking the time to share your thoughts about our new Earl Grey Decaf recipe.
This tea was recently re-developed following consumer feedback, so our new recipe has a greater flavour delivery and is closer in taste to our best-selling caffeinated Earl Grey tea. The result is a stronger cuppa that has a fuller depth of flavour and colour as we don’t think choosing the decaffeinated option should mean you have to sacrifice flavour.
We're committed to preserving the tastes of our iconic blends so we'll only carry out product changes following extensive taste testing by our Master Blenders. Our experts also work with consumer taste panels, and it’s only once a blend meets the high expectations of both our Master Blenders and our research groups, that it makes its way onto supermarket shelves.
Whilst it is disappointing to hear you haven't enjoyed this newly redeveloped blend, we appreciate our customers have a variety of preferences. Your feedback will help us get a better-understanding of our customers’ needs and preferences, so we appreciate you getting in touch.
Thank you so much for your 5 star rating of Earl Grey Decaffeinated! I'm so pleased to hear that you still get to enjoy the regular Earl Grey taste while having to switch to decaf.
“I agree with many of the other reviews. The Great New Taste ’ is awful! Like builders tea! What a cheek describing it as ‘great’! Can we still buy the packets with’ same great taste’ ?”
Thanks for your review; we're very sorry to hear you're disappointed with our new Earl Grey Decaf recipe.
Our Master Blenders work hard to create products our customers love, so your feedback is really important to us. We redeveloped our Earl Grey Decaf blend following feedback that we'd received from our consumers, so our new recipe has greater flavour delivery and is closer in taste to our best selling caffeinated Earl Grey tea. The result is a stronger cuppa that has a fuller depth of flavour and colour as we don’t think choosing the decaffeinated option should mean you have to sacrifice flavour.
At Twinings, we’re invested in preserving the tastes of our iconic blends and will only carry out any changes following extensive taste testing by our Master Blenders. Our experts also work with consumer taste panels, and it’s only once a blend meets the high expectations of both our Master Blenders and our research groups, that it makes its way onto supermarket shelves.
Whilst it is disappointing to hear you haven't enjoyed this newly redeveloped blend, we appreciate our customers have a variety of preferences. By taking the time to pass on your feedback it helps us to better-understand our customers’ needs and preferences, so thank you.
Thanks for reviewing our Earl Grey Decaf tea;, we're sorry to hear you're disappointed.
As you've noticed, we recently redeveloped this blend following feedback that we'd received from our consumers. Our new recipe has greater flavour delivery and is closer in taste to our best selling caffeinated Earl Grey tea, resulting in a stronger cuppa that has a fuller depth of flavour and colour; we don’t think choosing the decaffeinated options should mean you have to sacrifice flavour.
At Twinings, we’re invested in preserving the tastes of our iconic blends and will only carry out any changes following extensive taste testing by our Master Blenders. Our experts also work with consumer taste panels, and it’s only once a blend meets the high expectations of both our Master Blenders and our research groups, that it makes its way onto supermarket shelves.
It’s always disappointing when someone hasn’t enjoyed one our products after it has been redeveloped, but we appreciate our customers have a variety of preferences. By taking the time to pass on your feedback it helps us to better-understand our customers’ needs and preferences, so thank you for taking the time to get in touch.
